Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy.

It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalist including Bessemer Venture Partners, Kleiner Perkins and Social Capital. We live by our seven company values everyday: Success First, Customer Obsessed, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive & Optimistic and Customer Obsessed. They are stitched into the way we work, interact with others, and hold ourselves accountable. We’re eager to hire individuals who are passionate about our mission, deeply aligned with our values, and are excited to help shape the future of customer service.

What's the opportunity? 🤔

Intercom is seeking a highly skilled and experienced Senior Manager, Real Estate & Workplace Operations. This role is pivotal in driving operational excellence across our global real estate and workplace portfolio across our five locations. The successful candidate will be passionate about leveraging data-driven insights and operational excellence to enhance workplace and real estate strategies, aiming to optimize efficiency, reduce costs, and elevate the overall employee experience.

What will I be doing? 🚀

Strategic Management of Real Estate and Workspaces:

• Develop and execute project plans, timelines, and budgets for our global workplace strategy and our global real estate portfolio including acquisition, leasing, and disposition.
• Perform in-depth market analysis to identify opportunities and risks across global regions.
• Align real estate and workplace initiatives with global and local business goals and company strategy.

 

Data Analysis & Operational Efficiency:

• Build and maintain dashboards for visibility into the health of our workplaces.
• Maintain workplace excellence through reporting, account management, and documentation upkeep.
• Drive efficiency in office procedures and processes.
• Standardize procedures to optimize operations, reduce costs, and enhance the employee experience.

 

Global Budget Oversight & Management:

• Manage budgeting and planning for our facilities, including cost estimates for resources and labor.
• Oversee and manage budgets for global real estate projects.
• Identify and implement cost-saving strategies across the global portfolio.

 

Vendor Management and Collaboration:

• Manage relationships with vendors, ensuring quality and timely services. 
• Develop tools and dashboards to track vendor performance.
• Foster strong internal and external relationships, effectively collaborating across all organizational levels.

What skills do I need? 📖

• Experience managing a Global Real Estate and Workplace portfolio.
• Strong analytical skills and a data-driven approach to decision making.
• Excellent project management skills, with a track record of delivering projects on time and within budget.
• Proficient in financial management and budgeting.
• Excellent communication skills & proven ability to collaborate cross-functionally. 
• Adaptable to a dynamic and ever changing business environment.

Benefits 😍

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Open vacation policy and 10 corporate holidays
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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