Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We’re hiring a Senior Manager for our Revenue Operations team. Reporting to the Director, Finance Shared Services the Senior Manager will lead a team to deliver high quality results to our internal stakeholders and customers. This role provides a great opportunity to demonstrate leadership skills in supporting a team on its journey to operational excellence in the critical Quote to Cash process.

About this roll* (Responsibilities)

• Lead a team of talented Toasters in pursuit of professional development and operational excellence
• Lead the business process transitions and ensuring it’s success through stakeholder engagement and ensure process Stabilization
• Partner with and influence cross-functional business, sales, product, customer success, finance, risk, technical teams to identify, develop, manage, and execute opportunity analyses, resolve stakeholder issues and support execution
• Change agent: You have both the empathy and communication skills necessary to drive collaboration, motivate and influence key business leaders and peers 
• Support and coach the team through customer interactions by improving on processes and best practices. Readiness to dive into customer escalations to help drive to a resolution.

Do you have the right ingredients*? (Requirements)

• 10+  years in an operational role in Shared Services / Global Business Service (GBS)  including  8+ years leading a growing multi-layered team
• Experience in transitioning business processes from 
• Experience in quote-to-cash processes and managing Contracting , Billing, Cx credits and Collections
• Masters degree in Finance. CA / CMA / CPA or equivalent will be an added advantage
• Hands on experience with Zuora, Salesforce and NetSuite
• Strong written and oral presentation skills; ability to communicate and present to senior management
• Able to work in a fast-paced environment with analytical prowess
• Experience and exposure in the execution and Review of SOX controls
• Coordination with Internal and Group Auditors
• Experience in contributing and Implementing Process Improvements, Process Automations through RPA,  Driven process transformation programs / initiatives in order to improve process efficiency and quality

Special Sauce* (Nonessential Skills/Nice to Haves)

• Experience with data analytics tools and platforms and similar technology
• Experience working with Product/Project Management methodologies

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.