POSITION SUMMARY

HelloFresh is looking for a Technical FSQA Process Manager to drive process definition, standardization and improvement across the FSQA DC Quality domain in 11 international markets. With a scope that covers processes in DC Inbound and Inbound Checks, Inventory Management, Cold Chain Management, Shelf-Life Management, and Allergen Management, this role will have a huge impact on the future success of HelloFresh and its supply chain.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would like to learn more about you.

This role is a Maternity cover, 12 months contract. 

WHAT YOU'LL DO

• Manage, define, and map Food Safety and Quality processes to be used throughout our international markets. 
• Work closely with technical stakeholders to define business requirements and drive the process digitalization 
• Organize workshops with stakeholders to collect inputs and supporting in driving process governance agenda
• Test and verify systems satisfy the requirements according to our Food Safety policies
• Train users and rollout the systems and processes to end users in the warehouse
• Measure process performance and adherence across our different markets
• Continuously challenge status-quo and drive process improvement projects
• Collect improvement opportunities both from within and outside the organization
• Define and establish frameworks, processes and measurement strategies that enhance efficiency, governance, performance, and resilience 
• Analyze and present data in order to provide solid recommendations for the project to the senior leadership team
• Formulate actionable recommendations based on data

• 3+ years of experience preferably as a process consultant or related role with a focus in a process management or technical systems implementation role with an Engineering, Mathematics, or related degree. Knowledge of Food Safety or Warehouse Management processes a plus.
• Process Modeling experience using BPMN 2.0 and software like MS Visio, Signavio or similar a plus.
• Exemplary and demonstrable stakeholder management experience across diverse stakeholder groups and seniority. 
• Superior analytical skills and operational modeling capabilities connected to strategic thinking. 
• Strong problem-solving skills and ability to prioritize multiple projects.
• Advanced presentation skills.
• Hands on mentality.
• Experience in deployment of digital procurement tools is a plus.
• Six sigma green belt or similar qualification is a plus.
• Experience in Database Programming Language SQL is a plus. 
• Knowledge of Business Intelligence software is a plus (Tableau, JIRA, ICS).
• Requires expertise in operating Microsoft Office/ Google suite programs.
• Language: English, other European languages considered a plus (German, Dutch, French, Spanish, Italian)

SOFT SKILLS

• Excellent verbal and written communication, collaboration, and self-management skills with a strong focus on teamwork.
• Ability to lead and influence business partners, team members, and other stakeholders, present ideas effectively, and facilitate discussion with multiple inputs.
• Change management, process improvement, and risk assessment skills with experience managing hybrid and flexible delivery-focused teams in a global organization.
• Strong analytical, problem-solving, and critical thinking skills 
• Assertive, responsible, and adaptable, with the ability to work in a fast-paced environment and navigate complex situations.

INTERNATIONAL MOBILITY: Yes

TRAVEL REQUIREMENTS: once per Quarter.