At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. 

Senior Manager, Solution Engineering

Why We Have This Role

The EMEA Solutions Engineering team is looking for a Solutions Engineering Lead who will work closely with the Sales Management team to understand their account mix and sales opportunities to drive deals forward and close revenue.

Our presales organization is a group of highly driven individuals dedicated to closing experience gaps. The Solution Engineer team specializes in working with large, global customers to architect world-class experience management (XM) programs that drive a culture of action and create tangible business value. 

How You’ll Find Success

• Ensure that the sales teams you align with are fully supported and able to meet their quarterly and annual quotas. 
• Mentor & coach your team members to enhance their professional skills but also encourage their personal growth within Qualtrics.
• Build a cohesive team & foster a culture of teamwork & TACOS!

How You’ll Grow

• Structured promotion process/auto promotion process
• Career Action Planning with Manager
• Qmobility (internal transfers)

Things You’ll Do

• Ensure that all SE requests are promptly assigned (or closed) so as to meet our 2-day SLA with sales. 
• Ensure your team fully supports all solution requests by the sales team to help Qualtrics win the solution selection with the clients. 
• Help your team prepare for specific demos & client meetings to positively impact win rates. 
• Enable team members on new products or features.
• Act as a point of operational escalation in case any team member requires cover.
• Deal reviews & forecast calls with Sales leaders.
• Align with your sales managers & work out the winning formulas in the different industries.
• Conducting regular 1:1s with their team members.
• Coordinating a regular team meeting.
• Supporting their team with their individual responsibilities.
• Assisting them with individual career development and promotions.
• Ensuring revenue expectations & OKRs are set and measured.
• Conducting performance reviews.
• Recruit, Interview, Hire, and Onboard great candidates for continued team growth.
• Being an example for your team in using the player-coach model by supporting your own opportunities and maintaining successful metrics. .

What We’re Looking For On Your Resume

• 6-8 years of prior Sales/Systems Engineering, or Solution Architect management experience with software in a SaaS/Cloud environment, selling to C/VP level buyers.
• 2 - 3 years demonstrated experience in building and managing cross teams of pre-sales people, supporting both Enterprise and Corporate classes of business.
• High energy, self-starter comfortable with ambiguity in entrepreneurial environments.
• Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts.
• Strong customer facing and relationship building skills.
• Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques
• Possess "best of breed" functional sales experience that could be applied across an entire sales area in general or specific functional categories.
• Demonstrated strong leadership and ability to lead encouraging both individual and team accomplishments.
• Must be prepared to learn new technologies.
• Have experience managing external stakeholders like sales leaders.

What You Should Know About This Team

The Qualtrics Solution Engineering team is known for its collaborative spirit, a strong desire to learn, and, most importantly, to positively impact the lives of our customers. Our mission is to support the sales team and Qualtrics in general in achieving their sales targets by conveying confidence to the customer and demonstrating the value of our technology. No challenge is too small for us, and often creativity is our best tool at work. We are a dynamic team that feels very comfortable in constantly changing environments.

Our Team’s Favourite Perks and Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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