We are looking for a well rounded Senior SRE Manager with a customer operations mindset to join our Systems Reliability Engineering (SRE) team. The right candidate for this role will have a passion to develop tools and automation to deploy/maintain/troubleshoot distributed services/applications in cloud and on-premise infrastructure. You will be responsible for the big picture of how the services in ThoughtSpot stack relate to each other and use a breadth of tools and approaches to solve a broad spectrum of problems.

Primary business object is to manage the team of Support and SREs engineers, build and hire new SREs and managing customer escalations.

The use cases include, but not limited to, minimizing time spent on operational work, incident postmortems and proactive identification of potential issues. Ability to work with cross-functional teams in a rapidly growing environment is important.

Responsibilities

• Take a customer-first approach in understanding the requirements, nuances of different public clouds (AWS, Azure, or GCP) features, operational costs, and then implement efficient solutions for running SaaS services. AWS is preferred.
• Manage development teams, tools and frameworks for distributed systems, services and applications.
• Maintain, monitor and troubleshoot Infrastructure (IaaS).
• Work with Engineering teams to define, architect and implement tools to enhance debuggability, supportability, availability, scalability and performance.
• Ensure all key services implement metrics, are monitored and raise appropriate alerts.
• Develop reliable and scalable systems to monitor production alerts and build to auto-remedy.
• Be an expert in cloud and on-premise infrastructure by developing automation and best practices.
• Participate in on-call rotation for critical SRE systems, lead incident review and root cause analysis.
• Handle cloud NetOps and SecOps aspects for Cloud and on-prem.

Required skills/qualifications

• B.Tech. degree in Computer Science or equivalent.
• At least 7 years of software development experience including 2 or more years in a technical leadership role.
• Prior experience being part of Cloud SecOps, NetOps team. Strong expertise in  Cloud Security and/or Cloud Network.
• Proficient in programming in C/C++, Python, Go or Java and familiarity with Kubernetes.
• Ability to diagnose technical problems, debug code and automate tasks.
• Strong problem solving skills, algorithmic thinking and a strong foundation in how systems should work.
• Understanding of tools & frameworks required to Operate and manage Cloud infrastructure.
• Experience in linux, virtualization, DevOps tools and cloud technologies.
• Solid communication skills and ability to work independently.
• DevOps mindset. You are familiar with Site Reliability Engineering (SRE) concepts. You treat operational issues as if they are software problems. You view software as a primary tool to manage, maintain, fix and extend systems required to support large development environments. You promote operational excellence!
• Automation. You leverage automation, monitoring and data analysis to ensure high availability (HA) for internal services and infrastructure.
• Problem Solver. You love tackling the most difficult of challenges and know how to troubleshoot in order to get to the best solution.

#LI-VD

What makes ThoughtSpot a great place to work?

ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-Powered Analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.

ThoughtSpot for All

Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work.

We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. 

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply. 

About ThoughtSpot

The world’s most innovative companies use AI-Powered Analytics from ThoughtSpot to empower every person in their organization, from C-suite executive to frontline employee, with the ability to ask and answer data questions, create and interact with data-driven insights, and use these insights to make informed decisions and take action. ThoughtSpot is simple enough for any business person to use, yet built to handle even the largest, most complex data, wherever it may reside. That’s why customers like T-Mobile, BT, Snowflake, HubSpot, Exxon, Daimler, Medtronic, Hulu, Nasdaq, OpenTable, Huel, and Nationwide Building Society have turned to ThoughtSpot to transform their data driven decision-making cultures.

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