Senior Market Manager, Korea

Full Time
Seoul, South Korea
5 months ago

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Please note that this position is based in Seoul, Korea. This position is no visa sponsorship.

 

The Difference You’ll Make

As a Senior Market Manager, your role will entail ensuring the health and expansion of our supply in Korea. This will involve managing hotels and acquiring high-quality inventory. Your focus will be to enhance Airbnb's market presence in your designated region through collaboration with other teams, leveraging your expertise on the local market. With a deep understanding of Airbnb's mission and values, you will oversee all aspects of supply acquisition and market success. This includes developing acquisition strategies, generating and converting supply leads, and managing relationships with strategic partners, including the creation of new partnerships. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success.

A Typical Day
  • Prospect and onboard new, high quality Hotel & Serviced apartment supply in your assigned market
  • Build, manage and expand partner relationships with high quality Hotels and Serviced apartments in your territory, aiming to surpass quarterly sales targets
  • Conduct regular visits and business reviews with partners to develop strong, enduring partnerships providing exceptional, timely service, including in-person support as needed
  • Create and deploy scaled strategies to effectively manage & optimize the long-tail of hundreds of Traditional hospitality hosts in your region
  • Educate clients on all significant product updates and cascade feedback on product and public policy to the relevant internal stakeholders
  • Leverage data to identify and pursue strategic growth opportunities, demonstrating an ability to navigate operational complexities and efficiently allocate resources
  • Use an entrepreneurial approach to develop and implement unique engagement projects, fostering innovation within your territory
  • Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
  • Understand the technical aspects of software partnerships to offer comprehensive support, ensuring a seamless experience for hosts and guests
  • Work cross-functionally with teams such as product, communications, public policy, legal, tax and customer support to ensure Airbnb's long-term market success

 

Your Expertise
  • 8+ years of experience in new sales, account management, and partner support, showcasing a deep understanding and capability in fostering business relationships
  • 2+ years of hospitality/travel industry experience is a plus, highlighting the value of sector-specific knowledge
  • Proven track record of being able to effectively work a leads pipeline and/or a book of business, demonstrating expertise in nurturing and converting potential opportunities
  • Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work, emphasizing the importance of data-driven decision-making
  • The ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments, highlighting adaptability and strategic foresight
  • Proven experience working cross-functionally, ensuring the ability to collaborate effectively with various teams to drive collective success
  • Excellent communication and presentation skills and the ability to communicate effectively with clients via phone, email, and in-person, underscoring the importance of strong interpersonal skills
  • Charismatic self-starter who is resourceful and self-sufficient, paired with strong time management and prioritization skills, showcasing the initiative and organizational capabilities required for the role
  • Highly proficient in using CRM software, specifically in working with leads, opportunities, and other core objects - Salesforce experience is a plus, indicating the technical tools proficiency needed for effective relationship management
  • Available to travel to assigned markets
  • Fluency in both English and Korean is mandatory

 

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.