Deliveroo

Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food & groceries. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our Grocery, Editions, Signature & Plus businesses.  

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission.  We are investing and building out teams to help us launch new innovative products.  It's an exciting time to join and while we have made great progress, we are just getting started!

Deliveroo Hop

Deliveroo Hop is Deliveroo’s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in minutes - from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed. 

The team behind Deliveroo Hop are building a network of stores across London, the UK, Italy, Hong Kong and the UAE. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time, with Deliveroo’s 100,000 strong rider network completing all deliveries. 

We’re looking for people with an exceptional drive and entrepreneurial spirit to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service. Hungry to win? This is an exciting time to join the Deliveroo Hop team within the broader Deliveroo organisation - we’re only just getting started!

The Role

Deliveroo is hiring a Senior Marketing Manager to join the Deliveroo Hop team.

Reporting to the Director of Hop Retail, this role will own the global Hop marketing budget, develop and deliver marketing activity related to Deliveroo’s dark-store grocery business in the UK, and support our global markets to accelerate Hop growth (Italy, Hong Kong and the UAE) through thought leadership and business partnering.

We are seeking an experienced marketing professional who has a strong skill set for project management, partner management, and campaign execution. You’ll have a passion for all things Grocery and food, be customer-obsessed and have a natural ability to think strategically to solve business problems. You’ll be experienced in working with customer data & insight to build marketing campaigns and have a broad knowledge and understanding of the marketing channel mix with a leaning towards CRM & loyalty.

You will work closely with the Hop commercial teams, local marketing teams, our in-house Creative Studio and channel experts to launch best-in-class campaigns to ensure Deliveroo Hop is the first choice for customers when it comes to groceries, essentials and last-minute snacks.

What you’ll be doing

The Senior Marketing Manager will be responsible for:

• Managing the global Hop marketing budget
• Designing, planning and implementing an annual calendar of campaigns for UK including maximising seasonal events, identifying new opportunities and ensuring we maximise Hop coverage in broader Grocery & national campaigns
• Working with the Growth Marketing Strategy and Digital Marketing teams to execute market-leading retention & acquisition campaigns 
• Work with Program Management to launch new dark-stores on time, within budget and achieving targets
• Owning the Hop CRM content calendar in partnership with the CRM team & Growth Marketing Strategy
• Lead strong marketing relationships with our key partners to execute interesting and aligned offers
• Work with the Brand Strategy to execute branded touchpoints that drive brand loyalty and engagement
• Working with the Ops Managers to keep our site & stock teams are up to date with the latest campaigns, promotions and content
• Develop a promotional & value strategy, working with the Vendor Management & Pricing teams to unlock key trade deals
• Working with the UK social / PR and Hop brand strategy teams on ideas to gain brand traction for Hop
• Leading on performance, sharing post-campaign analysis and reporting learnings to the business

Requirements

The ideal candidate will be a creative and organised marketing professional who thrives in a fast-paced environment.

• Proven experience working in a similar role and delivering impactful marketing activation that drives results
• Outstanding organisational ability and project management experience
• Exceptional attention to detail and ability to hit deadlines and targets
• Ability to think big and push teams to activate campaigns in innovative ways
• Proven experience in partner stakeholder management
• Problem solver with a can-do attitude, happy to work autonomously
• In-depth understanding of the different marketing channels and a clear view on which channels to use to activate to support business objectives
• Creative thinker with experience in briefing, developing and approving global creative platforms and campaigns
• Enthusiastic and collaborative team player
• Experience at a top-performing retail/eComm/tech company preferred

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing tech companies in an incredibly exciting space.

If this sounds like you, then we would love to hear from you.