Our Opportunity:

Chewy is looking for a Senior Project Manager to join our Marketing Science & Operations (MSO) team based in Boston, MA or Plantation, FL. At Chewy, MSO is the central foundation responsible for delivering scalable product and tech solutions that span across many teams throughout Marketing. Through the development of project plans, timelines, and the collaboration across teams you will solve problems and communicate progress to stakeholders. You will proactively be identifying, monitoring, problem solving and communicating potential roadblocks as well as escalating if necessary. In this role, you will lead the project management of multiple significant workstreams across the entire MSO team. This role is critical to ensure on time solutions delivery in collaboration with our expert scientific and technical teams. You have experience and thrive on mobilizing cross functional teams to consistently exceed expectations on a large-scale projects across multiple technical teams with a heavy digital presence. You are an excellent communicator, an enthusiastic and proactive problem solver who is engaged at all levels of the project, possessing a heightened sense of ownership, responsibility and accountability with a proven track record to lead projects from planning through completion. 

What You’ll Do:

• Build and manage a highly engaged, effective relationships across Marketing: Media & Performance Strategy, Brand, Integrated Marketing, Healthcare, Chewy Ads, CRM, and other partnering teams.
• Consistently deliver multiple, concurrent projects that drive customer value, anticipated ROI and impact many teams.
• Partner with highly technical engineering and data science teams to develop tailored, actionable project plans with an emphasis on iterative delivery
• Master and utilize planning and workflow software tools to successfully navigate through project stage gates and deliverables as well as capturing key workstream data to support business initiatives, decisions, goals and growth
• Proactively identify and resolve time-sensitive project challenges with a positive, collaborative, solutions-focused approach
• Manage intake and sprint processes, develop resource plans and project visuals, proactively communicate roadmap progress and milestone deliveries
• Work directly with Marketers, Product Managers, BI & Data Engineers, Data Scientists, Analysts, and Software Developers to ensure seamless, end to end, on time project completion
• Possess knowledge of quality assurance methodologies and ownership/management of our QA processes to ensure projects are completed on time to the highest standard
• Be the subject matter expert in all areas of the project, proactively setting and managing expectations on an ongoing basis throughout the project life cycle
• Key stakeholders in to processes and technical implications, providing feedback and key insights to our Marketing Leadership, influencing solutions from the PM vantage point.
• Understand Chewy’s strategic initiatives and Marketing operations to inform decisions for project planning, resourcing, scope and execution
• Proven ability to motivate and/or mentor team members, fostering a positive team environment and culture.
• Build strong working relationships, establishing a role with internal and external partners as a trusted resource and advisor

What You’ll Need:

• Bachelor’s degree in Communications, Marketing, or related field
• Minimum 5-7 years experience in a fast-paced setting or similar environment managing multiple, cross functional projects simultaneously, with a proven ability to use analytical, innovative and quick-on-your-feet thinking to adapt project plans for the best solution while still delivering on time
• Experience managing internal projects at an ecommerce retailer or in the Digital Marketing space; having an in depth understanding of processes and specifications
• Proficient utilizing project management software tools to manage and optimize process workflows and assignments, including maintenance of key project details and data points
• Effective and results driven management of technical processes, ensuring that the team provides both high-quality and explainable solutions
• Excellent attention to detail is a must
• Experience managing and overseeing vendor relationships or B2B products
• Proven negotiation and problem-solving skills required
• Ability to work under pressure and meet deadlines in a fast-paced technical environment
• Skilled in leveraging JIRA or enterprise level project management software with a strong understanding of the business and marketing stakeholders.
• A demonstrated track record of gaining trust and respect by consistently illustrating sound critical thinking skills and maintaining composure in potentially stressful situations 

Bonus:

• Familiarity with Marketing measurement concepts including testing, attribution, and media mix modeling
• Background in Marketing or Technology
• Experience working with Product Managers, Data Scientists, Data Engineers, Business Intelligence Engineers, Machine Learning Engineers, or Software Engineers

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's Customer Privacy Policy, please click here.  

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.