Our Opportunity:

We are looking for a Senior Operations Manager at our Belton, MO location to build strong teams while improving procedures, metrics and processes.

What You’ll Do: 

• Lead and manage a team of Operation Managers and Area Managers.
• Develop and coordinate operational procedures for impeccably implementing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy.
• Develop and maintain a safe work environment.
• Responsible for achieving all operational goals.
• Drive tactical planning and forecasting.
• Leverage the Operations Managers and Area Managers by sourcing and guiding ideas, and rolling them into the creation of improvement plans for the functional area.
• Mentor, train and develop Operation Managers for career progression and learning.
• Ability to develop and share standard methodologies across the shifts and network.
• Create a positive team-based atmosphere setting that encourages all employees in the Fulfillment Center to offer suggestions and inspire change within the facility, adapt to the continuously developing business, and stay focused on the customer experience.
• Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the Fulfillment Center.
• Use the site Warehouse Management System (WMS) to optimize impeccable order fulfillment and provide operational insights to improve WMS effectiveness.
• 10% domestic travel required.

What You’ll Need:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Mathematics, Business Administration, or related field and 5 years of experience.
• Will also accept a Master’s degree and 3 years of experience.
• Experience must include 3 years of management experience in Receiving, Inventory Control, or Order Fulfillment.
• Experience must also include inventory management tools, order fulfillment, and warehouse management systems and processes;
• Working in a start-up environment;
• Project management and continuous improvement experience;
• Data-centric and customer service experience; and
• Serving as a leader for employees, subordinates, cross-functional teams, and executive leadership.
• 10% domestic travel required.
• The position is eligible for the Employee Referral Program.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

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