We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

Are you a brilliant, strategically-minded, consultative HR professional who loves working in a global, high-performing environment?  If so, this may be the role for you!

As our Senior People Business Partner, you will integrate with and partner senior leadership in your aligned organization(s) to understand business priorities and develop HR strategies to support these goals. You'll use your significant expertise and consultative approach to advise on Organizational Design, Change Management, Leadership Development, Talent Management, Performance Management, Reward and Employee Relations, amongst other areas.

A self-starter and adept with change and with strong influencing skills, you will be able to proactively understand and articulate the vision, problem spaces, solutions, where we are heading as a business and partner your leaders to drive an agile high-performing and engaging workplace.

A strong collaborator, you will partner with stakeholders across the business in and outside of the People Team  including wider functional experts such as Finance and Legal partners to deliver solutions efficiently & effectively. You will also help shape and inform CoE People tools, interventions and initiatives and will act as a coach and mentor to your peers in particular on your area(s) of expertise.

Other responsibilities include:

• Serve as a trusted consultant to senior leadership on a wide range of HR and organizational topics.
• Manage talent processes such as Year-End Performance, Talent Reviews, Succession Planning, Leadership Coaching and Development, Performance Management and Internal Mobility.
• Partner with leadership to drive org design, restructures, transformation initiatives and change management.
• Work in conjunction with the Compensation Team to advise leaders on reward, ensuring benefits are competitive and in line with local markets.
• Working in conjunction with Talent Acquisition, understand current and future staffing needs of the business ensuring resourcing and recruitment strategies align with overall company strategy.
• Provide guidance to leadership on complex employee relations matters for your client groups, manage ER, ensuring adherence to local legislation, employment and best practice with ER cases and all HR activities.
• Lead efforts to create a supportive culture through Employee Engagement and Diversity and Inclusion Initiatives for your client groups and region(s).
• Use data-driven insights to inform HR strategies, identify trends and areas of opportunity & keep leadership informed on key HR metrics, providing insights and recommendations.
• Collaborate with other PBP’s & People CoE functions
• Coach, guide and mentor People Business Partners.

The Team

Our People team is a high-performing group which includes People Business Partners, People Ops, IDEB, Employee Experience, L&D, Workplace and Culture, Talent Acquisition and more! We’re spread across the USA, UK, Spain and France and work with stakeholders across the entire global business.

What we're looking for

• Extensive experience in a progressive HR Business Partner or equivalent role with proven experience working in a strategic HR partnering role with the ability to quickly build trust with senior leaders.
• Demonstrable OD, Change, Talent, Performance Management & consulting abilities with experience proposing, developing and delivering ideas and solutions to drive a high performance culture.
• Experience working in a global mid to large company and comfort working with ambiguity in a fast paced progressive business environment.
• Strong Employee Relations experience managing complex ER cases, including ER change.
• Forward thinking collaborator, coach and advisor, with strong influencing abilities and confident in challenging the status quo.
• Strategic thinker with analytical and problem solving skills to shape, design and deliver people initiatives aligned to business goals and priorities to drive business forward.
• High EQ, interpersonal and communication skills

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.