Role OVO-View

Team: Performance and Insight

Salary banding:  £45,770 - £65,906

Experience: Mid Level

Working pattern:Full-Time

Reporting to: Joanna Hemingway - Senior Manager Analytics Governance

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Analyse, Improve, Deliver 

Top 3 qualities for this role: Collaborative, Problem Solver, Critical Thinker

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

An exciting opportunity to drive operational excellence across OVO. You'll be at the heart of understanding how we work, identifying opportunities to do things better, and making improvements that directly benefit our customers and colleagues. Working closely with teams across Operations, you'll use your analytical skills to uncover insights from data, map end-to-end processes, and deliver meaningful improvements that support our Plan Zero mission.

Your key outcomes will be:

Process Analysis and Documentation

• Map, analyse and document end-to-end operational processes, identifying inefficiencies, risks, control gaps and improvement opportunities
• Monitor performance against agreed metrics and identify trends or issues
• Build strong relationships with process owners and subject matter experts to understand current state processes
• Work closely with the QA team to adapt measures and sampling approaches as required

Continuous Improvement Delivery

• Design and implement process improvements that enhance efficiency, reduce costs, and improve customer outcomes
• Lead improvement projects from inception through to delivery, ensuring successful adoption
• Present clear recommendations and progress updates to leadership teams and stakeholders at all levels

Root Cause Analysis

• Conduct thorough root cause analyses using structured methodologies to understand underlying issues and provide recommendations
• Analyse operational data to identify patterns, trends and improvement opportunities, collaborating with advanced analytics specialists when required
• Extract insights from qualitative data sources such as customer cases to understand underlying process issues

You’ll be a successful Senior Process Improvement Analyst here at OVO if you…

• Have a proven track record of documenting operational processes and delivering successful process improvements, with experience or interest in leveraging AI tools for automation
• Have experience analysing operational KPIs and qualitative data to drive performance improvements
• Are proficient with root cause analysis methodologies (5 Whys, Fishbone Diagrams, etc.)
• Are able to work effectively with cross-functional teams to achieve shared goals
• Demonstrate excellent stakeholder management skills with experience influencing change through collaboration
• Are comfortable presenting findings and recommendations to senior leadership teams
• Background in contact centre operations, quality management or energy/utilities would be highly desirable
• Six Sigma or Lean certification would be an advantage

Let’s talk about what’s in it for you

We’ll pay you between £45,770 and £65,906, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..