About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

We are seeking a highly motivated, enthusiastic and self-driven individual contributor to join our team as a Senior, Product & Engineering Operations reporting to the Senior Manager, Product & Engineering Operations.

You will be instrumental in establishing efficient systems and processes to foster high performing teams within the Product & Engineering organization. Collaborating extensively with colleagues across departments, your primary objective will be to identify areas of improvement within the organization and implement solutions to streamline operations. Partnering with the Product and Engineering Leaders and cross-functional partners in the People Team, you will optimize and expedite recruiting and onboarding processes, lead initiatives for growth and learning, and enhance overall culture across Product & Engineering.

• Manage Existing Processes
  • Maintain existing Operations processes, continually assessing and refining them to ensure optimal efficiency.
  • Understand the current state of processes, documenting workflows, and gathering data on performance metrics.
  • Provide regular updates, status reports, and progress summaries, keeping stakeholders informed of key milestones, deliverables, and dependencies.
• Facilitate Knowledge Management
  • Document standardized procedures, workflows, and guidelines, keeping documentation up-to-date and organized for easy reference.
  • Document best practices, lessons learned, and recommendations to ensure that process knowledge is captured and accessible to stakeholders.
• Build and Optimize Processes
  • Proactively analyze existing processes and workflows to identify inefficiencies, bottlenecks, and areas for improvement.
  • Collaborate with stakeholders to prioritize and implement effective solutions based on analysis, feedback, and lessons learned.
  • Champion initiatives to enhance team productivity, quality, and innovation through process improvements and tool enhancements.
  • Provide training and education on new processes to ensure understanding and adoption.
• Nurture Team Culture
  • Collaborate with cross-functional teams to implement cultural enhancements that foster team cohesion and job satisfaction.
  • Organize team-building activities to promote collaboration and strengthen relationships across the organization
  • Support professional growth and development opportunities for team members, partnering with the Learning & Development team to create opportunities for learning and skill-building.
• Build and Monitor Performance
  • Collaborate with analysts to develop reporting dashboards and metrics for tracking key performance indicators.
  • Present findings, recommendations, and insights to leadership and key stakeholders to support decision making and strategy development.

We are considering applicants for the location(s) of San Francisco, Culver City, and Dallas.

About You

We get excited about candidates, like you, because...

• You have 5+ years of relevant work experience in Operations or a related area.
• You are familiar with effective onboarding and recruiting strategies, with a proven track record of implementing process improvements.
• Experience creating assessments and surveys to evaluate effectiveness and gather feedback.
• You have the ability to handle a number of simultaneous projects while demonstrating urgency and ownership to drive an overall program to completion.
• You possess an analytical mindset with the ability to use data to drive decision-making, deliver improvements, and measure the success of initiatives.
• You embody a team player – able to succeed individually but support your teammates when needed, and help them to succeed.
• You possess a high level of confidence and proficiency in delivering presentations, demonstrating the ability to effectively engage and communicate with individuals at every organizational tier.

About the Team

The Operations team is the heartbeat of the Product & Engineering (P&E) organization. As a newly formed team of six, we work together to ensure our department of over 400 individuals is able to operate efficiently and effectively. We partner closely with P&E Leadership to ensure we are supporting the needs of their teams, in addition to the greater P&E organization.

If you are passionate about helping cultivate high-performing teams, driving process improvement initiatives, and contributing to a positive organizational culture, we invite you to apply for this exciting opportunity. Join us in shaping the future success of our organization through the empowerment and growth of our talented teams.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Service. We serve our community with humility, enabling joy and belonging for others.

• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.