Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

Job purpose:

In this role, you will be tasked with helping Okta’s Go To Market success for new products.  In this hands-on role, you will provide guidance to Okta’s GTM Field teams and customers in understanding and deploying solutions. We are looking for an experienced, enthusiastic and hands-on technical leader who has deep experience in the Okta platform and the broader Identity industry . You will wear multiple hats and will work closely with Product Management, Engineering, Pre-Sales, Sales, Professional Services, Customer Success, Support and other functions within Okta as well as directly with Okta Customers.  Communicating between Product Management and the Field/Customers should be a strength of yours.  

Duties and responsibilities:

• Work hands on with Okta internal and external stakeholders customers
• Gather, analyze, and document requirements.
• Communicate to internal teams and customers at the technical and/or functional level appropriate for the situation.
• Mentor and train customers and Okta Field teams on products and features.
• Act as a liaison between Customers and Product Management to drive product development.
• Lead interaction and collaboration with other Okta teams such as Product Management, Engineering, Presales, Sales, PS, Enablement, etc., as needed to address issues.
• Interact with management and other roles within the customer organization and Okta.
• Perform hands on technical implementation and troubleshooting.
• Manage multiple concurrent deployment projects.
• Provide mentoring, guidance, and expertise to less experienced team members.

Qualifications:

• 8+ years experience in a technical field role (e.g. PS/SE/Support/etc.) delivering solutions to external customers
• Authority in Identity & Access Management and Okta product offerings. 
• Experience with Privileged Access Management (PAM) and/or Identity Governance and Administration (IGA) is a plus.
• Authority in technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect, SCIM).
• Extensive knowledge of enterprise web technologies, security and cutting-edge infrastructures.
• Strong knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes.
• Knowledge of typical enterprise identity life cycle management processes and standards.
• Ability to Multi-task and manage multiple concurrent engagements.
• Able and willing to be a hands-on contributor.
• Superb communication skills, including issue tracking, triaging and crisis management.
• Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards.

Communication: 

• Communicates with internal and external customers and all levels of management.
• Effectively communicate technical information to non-technical audiences.
• Delivers informative, well-organized presentations.
• Understands how to communicate difficult/sensitive information thoughtfully.
• Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities.

Team and Customer Interaction: 

• Facilitates effective team interaction.
• Provides technical leadership on delivery methodologies.
• Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Manages client expectations effectively.

Education: 

A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required. 

Okta is an Equal Opportunity Employer. 

What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.