We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Team

We are a cross-disciplinary group made up of writers, designers and researchers. Our team works closely with engineers, data scientists, product managers and other specialties to design and build the platform our 3,400 customers rely on for human insight in their own design process.

We’re collaborative by nature, user-centred (obviously) and passionate about delivering a product that meets the needs of our customers and contributors. 

Our culture is one of kindness and inclusivity and we encourage and support each other to be our true selves at work believing that we produce our best work in this way.

Job Summary:

We're looking for a Senior Product Designer to help our customers discover insights about their customers and the products they use … faster and with more clarity. We are seeking a customer-focused UX designer with an aptitude for data visualization that can bring meaning to numbers. This includes expertise with infographics, motion graphics, comfort working with big datasets, and creativity in generating data signals that benefit the user’s experience.

What you will be doing:

• Uncover what our customers are thinking and turn those insights into a best-in-class user experience
• Lead concept ideation and collaborate with a team of product managers, software engineers, data scientists, user researchers and other UX designers to understand data requirements and deliver innovative, intuitive data visualization solutions
• Use your knowledge of data visualization principles to make complex data understandable and accessible for our customers
• Design elegant solutions to complex interactions and workflows with a variety of low and high-fidelity design artifacts and workshop facilitation
• Comfortable with ambiguous, green-field work as well as iterative design
• Collaborate with team leads to identify, prioritize and develop a design plan to support strategic roadmap initiatives
• Communicate scenarios, end-to-end experiences, interaction details, and visualization specifications to stakeholders and the teams that will be implementing them
• Work on features and products through their entire lifecycle, including discovery (user research, competitive analysis, opportunity maps), ideation (concept generation & testing, rapid iteration), development (usability testing, design QA, artifact creation), launch, and beyond

What we are looking:

• Experience in user-focused design for digital interfaces including work in software, digital agencies, or other relevant product areas.
• Solid experience in relevant industry (UX design, UI design, product design, etc).
• You have designed products that include data visualization and can demonstrate and communicate best practices
• Experience with an evidence-based approach to product design
• Collaborative with cross-functional teams
• Able to iterate quickly and design within an agile development process
• Familiar with qualitative and quantitative research methods
• An ability to present your work with confidence
• Ability to prioritize projects, communicate progress, and deliver on time
• Eager to learn, collaborate and be open to receiving feedback and constructive criticism, from the design team and cross-disciplinary partners.
• Proficient in design software such as Figma, Figjam, Framer, Sketch, Invision, etc.
• A high level of English communication skills is a must, written and spoken.

What we offer:

- Employee Assistance Program (EAP) - Health Insurance - Flexible retribution - Employee Referral Program - Professional Development Stipend - Remote work stipend - Wellness reimbursement  - Volunteer days

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.