About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

As the Senior Product Manager for Order Management System (OMS) and Enterprise Resource Planning (ERP), you will be a strategic driver, owning the roadmap and execution for these critical platforms. You will collaborate with stakeholders across eCommerce, Sales, Marketing, Operations, and Finance to define product requirements, prioritize features, and ensure seamless integration within our eCommerce ecosystem. Your responsibilities will encompass market research and competitive analysis, crafting compelling product narratives, managing development lifecycles, and driving adoption through user education and training. Ultimately, you will be the champion for optimizing operational efficiency and maximizing profitability through best-in-class OMS and ERP solutions.

• Develop and implement product strategies consistent with the company vision.
• Manage the integrations between ERP (NS), OMS, warehouse, and eCommerce sites.
• Work closely with Finance and lead initiatives for International eCommerce setup in the ERP system.
• Triage issues related to order & inventory management flow and work with the engineering and operations team on resolution.
• Keep on top of industry trends and technologies and be prepared to apply them quickly.
• Work with cross-functional teams to identify business problems, and construct high-level product epics, features, and user stories features.
• Conduct regular ideation and specification sessions to ensure alignment of stakeholders across departments, business lines, and partner organizations.
• Author detailed product briefs explaining the why and the what for a given initiative.
• Deliver crisp product requirements - that are easily understood by technical and non-technical audiences.
• Write stories and acceptance criteria, that bring your product strategy to life, collaborating with Engineering, Enterprise Business Technology, Finance, Analytics, and eCommerce business team.
• Act as the main point of contact for product questions, issues, and feedback.
• Groom platform product backlog as needed in addressing delivery impediments or product quality issues.
• Provide assistance for customer escalations to quickly resolve customer satisfaction issues.
• Review product performance against KPIs, test, and make feature improvements.

In the role of Senior Product Manager, you will report to the Sr. Director, Product - eCommerce.

We are considering applicants for the locations of Dallas and San Francisco.

About You

We get excited about candidates, like you, because...

• Familiar and working knowledge of the NetSuite system.
• Understand the nuances and implications of the e-commerce product lifecycle, sale/revenue reporting, royalty reporting
• Demonstrated ability to lead and build products and features, from inception to delivery.
• Experience communicating complex technical concepts to a variety of audiences to provide clear and concise requirements to Engineering, through gathering those requirements compassionately on behalf of multiple stakeholders.
•  5+ years of experience with feeds, APIs, data structures, and data analysis is appealing.

About the Team

​​It's an amazing time to be joining Crunchyroll’s product team as we continue to widen our global reach as the largest anime streaming provider. The Product Team is a cornerstone of the culture and the app experience that millions of customers interact with on a daily basis. We’re responsible for making sure the products we ship provide innovative solutions to our 11million+ subscribers / anime community. We appreciate the value of understanding our users, championing their needs, and ultimately super-serving the anime community.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Service. We serve our community with humility, enabling joy and belonging for others.

• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll's hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.