📣  A bit about the role.  

We’re growing fast. It’s exciting. We’re eager to feed more dogs and help them live healthier, happier lives. Delivering more value to our customers—both digitally and physically—is key to making that happen. That’s where you come in.

We’re looking for maternity cover for a Senior Product Manager to join one of our customer retention-focused teams. This team helps customers find the best plan for themselves and their dogs while ensuring the usability of key feature sets. At Butternut Box, Senior Product Managers own and drive the vision, roadmap, and execution of their teams, as well as the broader pods they sit within. In this role, you’ll lead an autonomous, cross-functional Product team, working closely with Product Design, Engineering, and Insight teams. You’ll also collaborate with Marketing, Brand, Proposition, Operations, and Customer Love to ensure we continue delivering a best-in-class experience.

In this role, you will: 

• Drive major change in our digital product proposition, increasing value for both our customers and the business.
• Influence our digital product strategy, owning the roadmap and vision for your pod. 
• Set clear goals and success metrics for your product and key features, and be accountable for delivering them.
• Prioritise your team’s work, balancing impact, cost, and risk to drive the most valuable opportunities forward.
• Keep everyone aligned by ensuring clarity on progress, priorities, and future plans.
• Generate quantitative insights—defining metrics, running analyses, leading A/B tests, and collaborating with analysts to answer complex questions.
• Gather qualitative insights—speaking to users regularly to understand what’s working, what’s not, and shaping our approach.
• Lead your team’s process, optimising for clarity, efficiency, and sustainable impact.
• Define the scope of projects, ensuring a shared understanding of requirements and expected outcomes.
• Help evolve our product development processes, ensuring we have the right tools and approaches to maximise efficiency.
• Work cross-functionally with stakeholders across the business to solve problems, share insights, and collaborate on impactful initiatives.

👋  A bit about you. 

• Loves dogs. Naturally.
• Passionate about start-ups and Product Management.
• A self-starter who thrives in ambiguity and doesn’t wait for direction to make things happen.
• 4+ years of Product Management experience, ideally in physical product or e-commerce.
• Proven ability to build deep customer empathy and experience working on customer retention initiatives.
• Strong analytical skills—comfortable talking cohorts, segments, funnels, and flywheels.
• Solid project management skills—able to ensure projects are delivered on time when needed.
• A keen eye for great design—not necessarily a designer, but able to articulate and guide strong design decisions.
• Excellent communicator—capable of rallying support for ideas and influencing at exec level.
• Ability to think strategically, seeing the bigger picture of customer engagement and company growth.
• Decisive and confident—able to make tough calls quickly and get them right most of the time.

🐶 A bit about us. 

At Butternut, we put the food back into dog food. We believe dogs deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we make freshly prepared dog food. Cooked like you would at home. Delivered in perfect portions. #LI-Hybrid

As a B-Corp certified company; you can be sure you are joining a sustainable company who care about our people, product and our impact on the environment.

Our goal is to help dogs live healthier, happier and longer lives whilst leaving humans smiling after every interaction. We’ve come a long way since our co-founders (Kev & Dave) hand-delivered the first Butternut Box, we now feed a lot of dogs across the UK - but we want to feed dogs everywhere. And to do this, we need a team of brilliant people who share that ambition to come and work with us. 

 🙌 A bit about what we offer.

• 25 days holiday (plus 8 bank holidays) and an additional day for every year of service 
• 5 paid 'paws' days per year to support to learning and/or wellbeing
• £500 personal learning & development budget 
• Butternut Box employee discount 
• Enhanced parental leave
• Co-working office space. Flexible working hours and work from home options 
• Cycle to work scheme
• Pension with NEST
• Private Medical Insurance with Vitality
• Private Dental Insurance with Bupa
• Time off for fertility treatments and pregnancy loss
• Paid sabbaticals for squad members with 5 or more years at Butternut
• Discounted gym access through MyGymDiscounts
• Lots of office dogs (Ajax, Brio, Luna, Basil, Peggy, Pip, Rudi, Indi, Gnocco and many more….)

❗️A few things to note: 

• Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives.
• As our business has grown so has our responsibility to our community, our planet and our business. We are not perfect, but we are committed to doing business the right way and continually improving our social and environmental performance.
• We're not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We're ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career.
• We are not looking for external agency support with this role.

#LI-Remote