The Senior Production Writer ensures that all work from the copy team flows efficiently between internal creative and production departments. The production writer drives the on-time delivery of assets and acts as a champion for client standards, ensuring that all final customer-facing deliverables represent our client at its best.

This key role will be responsible for trafficking copy for a team. You will work with a team of writers, designers, editors, creative producers, and creative directors to produce deliverables across several channels.

You will:

• Work directly with copywriters, editors, designers, brand, and product marketing teams to ensure proper execution of copy’s project deliverables, managing handoff of all copy to creative partners
• Work alongside creative directors and producers to collaborate on priorities, resources, and upcoming milestones, and operate as a bridge between copy and our cross-functional partners, serving as a single point of contact during production
• Manage the workflow for copy and other assets as needed, working with a team of writers and editors, and ensuring each asset meets client standards
• Provide direct support to creative leadership and serve as a supporting partner in ensuring clearly defined processes and deadlines are achieved
• Participate in post-launch analysis to identify wins and challenges. Carry findings forward to continually improve future project deliveries and execution
• Define best practices in the content handoff process in partnership with other teams

You have:

• 7-9 years of experience ensuring that copy flows efficiently between internal and external creative and production departments
• In-depth knowledge of all steps required in the creative development process and able to effectively collaborate with creative directors, designers, strategists, and producers to develop work
• A passion for editing and a deep understanding of the importance and power of well-constructed messaging
• Attention to detail and ability to multitask projects, priorities, schedules, and deliverables
• Flexibility to deal with rapidly changing, time-constrained launch schedules
• A strategic thinker who can juggle multiple deliverables and work collaboratively with partners across internal teams
• Focus and persistence — ability to problem-solve and operate in a sophisticated multi-stakeholder environment
• A positive, enthusiastic attitude and willingness to learn from team members at all levels
• A strong understanding of the various applications and tools used in the digital production workflow, and the ability to master new ones quickly

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to: 

• Strengthen opportunity for continuous learning 
• Improve collaboration and team relationships 
• Increase employee engagement 

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly. 

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx