Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is the Role

To support our growth and enable us to scale efficiently, we are seeking an exceptional Program manager. You will lead Elastic's initiatives and processes in curriculum development, global content authoring, cross-departmental collaboration and enablement, and learning automation solutions, focusing on strategy, design, execution, and operations. We seek a candidate who is able to own analysis, reporting, and tooling improvements that drive strategy and planning decisions, eager to tackle challenges, and committed to enhancing their understanding of our business and the customer journey.

You will to work across a variety of team to drive efficiency and performance improvement across multiple operational metrics globally. You will build and maintain dashboards, lead process reviews, and implement workflow improvements to drive performance decision-making and help define, land, and complete key Curriculum strategic priorities. You will support running the business cadence, helping navigate the complexities of systems and tools as well as collaborating with multi-functional teams to solve problems, design, manage, and successfully deliver projects against operational standards.

You have experience setting up, administering, and integrating an LMS(Learning Management System) tool with various company needs, teams, tools, and requirements while maintaining a clear line of communication and working relationship across the variety of use-cases and collaborators across the company.

You will help scale and streamline the operations of Elastic’s Education business by providing the systems and business insights the organization needs to optimize performance, effectiveness and productivity. As well as be a proactive driver of change, always looking for opportunities to improve the performance of the Education business.

You love disrupting the inefficient and are not afraid to "get your hands dirty", flexible, and eager to acquire new skills and knowledge.

What you'll be doing:

• Analyze and share crucial metrics across the LMS and integrated learning tooling, collaborating with the content development team, curriculum infrastructure team, IT and Marketing Operations to identify optimization opportunities, streamline processes, and ensure system reliability.
• Help identify gaps in our current processes and recommend practical solutions to enhance how we manage content development, cross-team collaboration, and content publication and release campaigns.
• Prepare visual diagrams of system architecture, functionality, and process flows.
• Maintain detailed documentation throughout the process to ensure clarity and traceability of requirements, analyses, recommendations, and system diagrams.
• Support the Learning Management System in place, including ongoing configuration, troubleshooting, and collaboration with vendor and internal teams to ensure alignment with Curriculum and overall company goals.
• Stay up to date with LMS vendor capabilities.
• Keep internal resources up to date, including project tools, FAQs, and documentation, so the entire team remains aligned.
• Partner closely with leadership to develop actionable, measurable projects and programs that accelerate Education bookings and revenue growth, and improve productivity.
• Build, maintain, and improve systems, tools and dashboards to support the needs of the team and key collaborators.
• Engage in ad-hoc analyses to understand business performance/user metrics, Key Performance Indicators and provide concise summaries and recommendations to management on topics from go-to-market strategies, resource allocation and more.
• Focus on continuous improvement of processes, policy and tools to drive productivity and remove friction in the Education organization
• Work closely with internal teams and maintain clear and consistent communication with all internal partners, providing regular updates, challenges, and successes.

What you bring

• Bachelor's degree or equivalent experience required
• 5+ years work experience in Engineering, Education, Training & Certification, Product Management, or similar field in SaaS organizations with strong exposure to go-to-market strategy.
• Experience with hands-on lab platforms and LMS platforms
• Familiarity with Salesforce; admin experience is a bonus
• Experience or interest in AI-powered tools
• Dedication to thoroughness and effective execution, with a strong ability to take accountability for outcomes.
• Strong interpersonal and communication skills with the ability to adjust the level of detail depending on the audience.
• Data-driven decision-making, including using available data or establishing new processes to capture vital information for informed decisions.
• Comfortable working on a fully distributed team
• Demonstrated ability to structure sophisticated problems, develop solutions, and craft recommendations and results into easily digestible messages, communications, and executive presentations.
• Ability to thrive in a fast-paced start-up environment.

Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.  

The typical starting salary range for new hires in this role is listed below.  In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below. 

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.  

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.  Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:$94,300—$149,200 USDThe typical starting salary range for this role in the select locations listed above is:$113,300—$179,200 USDAdditional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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