Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

As a Senior Programs Operations Manager, you are responsible for leading & implementing large-scale programs that drive the strategic goals and growth of the Host Entrepreneurs community. You will work cross-functionally to improve Host Entrepreneurs’ productivity and performance, and do so with efficient resource usage and deep focus on overall program and project execution. You’ll play a critical role in bringing to life the Host Entrepreneurs segment to build the world’s most loyal Host community through exceptional education and service.

The Difference You Will Make:

In this role, you will create, deploy, and monitor scaled educational programs aimed at empowering our Airbnb Host Entrepreneurs to thrive. As a key member of the Host Entrepreneurs team, you will play a pivotal role in developing and executing strategic initiatives to drive Host Entrepreneur growth, engagement, and success on our platform. The ideal candidate possesses a blend of strategic thinking, project management expertise, cross-functional collaboration, and a passion for education and hospitality.

A Typical Day:

• Influence hosts to optimize their listings performance through different programs: Implement programs and strategies to encourage Hosts to enhance the performance of their listings on Airbnb, improve guest experiences, and maximize their earning potential.
• Educational Program Development: Plan and execute comprehensive educational programs tailored to the needs of Airbnb Host Entrepreneurs. Develop a deep understanding of the Host Entrepreneur community, identifying key growth opportunities through extensive data analysis and account management, pain points, and learning preferences.
• Multi-Channel Content Creation: With cross-functional support, develop engaging educational content across various formats, including email campaigns, webinars, short-form videos, in-product notifications, and call sprints. Ensure the content is accessible, informative, and actionable for Host Entrepreneurs of all experience levels. Collaborate to align program goals, and messaging.
• Metrics and Analytics: Define and track key performance indicators to measure the effectiveness of large scale educational programs. Regularly analyze data to refine strategies, improve content, and enhance the overall impact on Host Entrepreneur growth.
• Lead end-to-end scaled programs, from ideation to deployment and assessment. Ensure timely execution and coordination among various teams to meet program milestones.
• Stakeholder Engagement: Foster strong relationships with internal and external stakeholders. Act as a central point of contact for program-related inquiries, feedback, and updates.
• Innovation and Continuous Improvement: Stay updated on industry trends, educational best practices, and platform changes to continuously evolve and enhance the educational programs. Integrate innovative techniques and technologies to deliver high-impact content.

Your Expertise:

• Bachelor's degree in Marketing, Education, Business, or a related field 
• 8+ years of experience in program management, educational content development, account management, email marketing and/or a related role.
• Demonstrated success in creating and deploying educational content across various formats and channels including visual asset creation and crafting sales/educational email copy.
• Proven ability to collaborate effectively with cross-functional teams and manage projects to successful completion.
• Strong analytical skills with the ability to interpret data and draw actionable insights.
• Excellent written and verbal communication skills, with a knack for distilling complex topics into clear and concise messages.
• Highly organized, resourceful, and results-driven with the ability to manage multiple projects concurrently.
• Creative thinker and problem solver, capable of generating innovative ideas and solutions.
• Autonomous and self-motivated, with the ability to work independently while maintaining alignment with team goals.
• Salesforce and SQL expertise preferred.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.