A Senior Project Manager works closely with Directors and Subject Matter Experts, designers, developers and QA to ensure flawless project execution, efficient resource allocation, project financial sanity and client satisfaction. He/She fosters and grows project management talent and helps to develop processes, documentation, standardization and tools. He/She is interested, invested and passionate about the industry, the clients we serve, and the work produced. 

You will:

• Act as internal POC for assigned projects, including set-up and running meetings, recording and distributing actions, flagging and communicating risks.
• Lead small to medium-sized projects with budgets likely under $500K and teams of 10 or fewer, with direction from the Associate Program Director or above.
• Collaborate to ensure the work stays on brief, client needs and feedback are understood and addressed, and the work delivered is of high quality.
• Communicate day-to-day with clients on project intake, status, and updates and facilitate conversations for clarity of feedback/setting of expectations.
• Work through dependencies and decisions required with internal teams and third parties.
• Identify and act on organic account growth opportunities in partnership with Client Services.
• Perform analysis and report on project health, attend finance meetings to inform account health (Metrics include Remaining forecast, forecast to completion, burn (actuals) to date, % project progress, % budget utilized)
• Participate o as a champion of project management fundamentals across all assigned projects, across timelines, action logs, change logs, risk logs, appropriate kick-off, and closure processes o in project retrospective and sunsetting processes to take learnings forward within account group in sharing with and influencing others, cross-disciplinary, and across accounts in global Project Delivery initiatives and brings forward ideas on how to improve processes and build community within the discipline. 

You have:

• English Proficiency (B2+/C1 reading, writing, and conversation)
• 5+ years of experience managing various digital project types: site builds, e-commerce, marketing campaigns, microsites, and maintenance.
• A track record for successfully managing a discipline or large projects.
• Mastery of Project Management Methodologies, PMI Process Groups, AGILE Development, and Risk Management.
• Expert experience in project finance, pipeline planning, forecasting, road mapping, and leadership.
• Resource management within the Solution Delivery team, including balancing priorities, timelines, mix, and casting while understanding and supporting the objectives and motivations of every discipline.
• Proven ability to successfully manage multiple stakeholders.
• Proven ability to work on large-scale digital projects.
• Proven ability to develop and implement processes to ensure high-quality deliverables for the client.
• Proven acumen, negotiation skills, and proven ability to interact with Senior-level employees.
• Mastery of office productivity tools such as Excel, Word, MS Project, Smartsheet, Visio, and PowerPoint.
• Mastery of collaboration and issue-tracking tools such as Box, Jira, and Confluence.
• PMP designation, SCRUM Master, Six Sigma is a nice to have.
• Master’s degree in management, project management, business, or related field; many obtain master's degree or post-bachelor's certificate and professional credentials or equivalent strong experience as Project Manager in exact areas of expertise required for Hangar (Digital Agencies projects, Web development project, SCRUM/Agile Software projects) is a nice to have.

What We Offer:

• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• End of year closure days (not deducted form vacation balance)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx