Brief 

Output of this role is to use expertise and accumulated experience to define and shape projects of all sizes and complexity. Depending on the project, the Senior Project Manager may deliver alone or with the support of Project Managers or Project Management Coordinators.  

Career Development is typically provided by Program Director but can be adapted to suit an account and/or office location. 

Nature of role is that of a ‘deliver-er’: here to contribute with a proficiency that requires little oversight. Seen as a leader in the discipline who can inform delivery and is a go-to for the client. 

Skills Developed 

• Organize, document and communicate with the purpose of shaping delivery for the best possible outcomes 
• A client ‘go-to’ for problem-solving and new project intake 
• Work in conjunction and interchangeably with client services  
• Mounting respect as an interpersonal leader 
• A beacon of best practice for the discipline 
• Define deliverables, leading the process and establishing workflows with third-party external partners 
• Build relationships with external partners/media providers to establish process and communication cadence 
• Develop an objective perspective that keeps business goals front and centre 
• Present project briefs in ways where the project team can easily contribute their expertise and engage in productive conversation on the project plan 
• Navigate opposing opinions, negotiating with and leading rooms of differing personalities  
• Critical thinking and analysis of a project’s health 
• Work through the ‘unknowns’ to give the project team a sense of direction  
• Exhibit calm response to project pressures 
• Business considerations beyond the project and portfolio adding account and discipline-level thought to decision-making  
• Leverage project delivery expertise into valued opinions 
• Mentorship style that grows knowledge and competency of the project delivery discipline within the agency 
• Increase comfort with decision-making, making changes, challenging, seeking a better solution and not accepting ‘can’t be done’ 
• Adjust delegation and communication style to meet the needs of the project, the team and individuals at all levels in the organization (mentees to discipline leads)  
• Client communication with the purpose of client satisfaction 

Activities Performed 

• project documentation, organization and communication with office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint 
• project documentation, organization and communication within collaboration and issue tracking tools such as Box, Jira, Confluence, Tenrocks, Slack 
• Working through dependencies with internal teams and third-party vendors 
• Defining and updating project details, workback schedules and budget trackers 
• Communicating status updates to project team, Q/A project details 
• Communicating day-to-day with clients on project intakes, status and updates 
• Identifying and acting on organic account growth opportunities with client services 
• Resourcing project and providing input into long-term resource planning 
• Communicating status updates to project team, Q/A project details 
• Implementing delivery process/quality improvements 
• Leading meeting notes, delegating and following up on action taken 
• Mentoring conversations with Associate PM and/or PM  
• Analysing and reporting on project health; attending finance meetings 
• Participating in annual/bi-annual planning process, conversations and decisions 
• Planning resources for projects, revenue and roadmaps 
• Updating account roadmaps for projects 

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office 4 days a week.  The ask stems from our want to:

Strengthen opportunity for continuous learning

Improve collaboration and team relationships.

Increase employee engagement

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM.  We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx