As the Senior Project Manager, you are a creative and strategic thinker who loves learning everything there is to know about a client’s brand, business, and customer. You have experience leading multidisciplinary teams, and you know what it takes to deliver a digital experience that can improve the lives of customers and surpasses the goals of clients. Being a reliable partner to team leads helps you consistently elevate the work. Both the client services and project delivery worlds are successfully navigated by your proactive communication of project statuses, challenges, and opportunities to clients. You adeptly manage the project team tracking scope, schedule, staffing, and budget on medium to large sized projects. 

You Will:

Client Relations

• Act as a primary contact of communicating needs between the client, team, and vendors. 
• Understand your client’s short and long-term goals, as well as their competition.  
• Inform clients how to drive project success. 
• Deliver solutions to drive consensus for problems in a professional and timely manner. 
• Identify additional opportunities within the ask or opportunistically within the account. 

Project Support

• Support developing solutions to drive client business.
• Maintain a unique perspective of a common goal to increase knowledge, communication, and awareness between team members and the client. 
• Encourage high standards of professionalism and leadership throughout the life of a project.
• Ensure the team is properly briefed and understands the requirements of the project/work. 
• Share client insights and objectives to align the team to the goals of the project.
• Create solid project plans with top-down and bottom-up budgets to support clients’ interests. 
• Execute project plans according to established procedures, channels, and expectations. 
• Manage and maintain project scopes and communicate status of scope to team. 
• Facilitate and be an active participant in both client and internal meetings. 
• Coordinate project deliverables and guide the team on potential risks.
• Create a logical and articulate storyline of all client materials.
• Define, negotiate, communicate, implement, and monitor quality standards on all project deliverables.
• Manage project communication and document issues and changes that affect the project.
• Develop status reports and work with project leaders to ensure all resources. 
• Create a positive, team-oriented environment that leads to award-winning work.
• Forecast, track, and manage project budgets and revenue, POs and invoices.
• Identify, analyze, prioritize, mitigate, and communicate project risks. 
• Work with discipline leads to define appropriate resources for client needs and deliverables.

Account Planning and Operations

• Contribute to account road map development that will allow for solid resources and revenue management, looking at all projects being tied into the larger account picture.
• Act as a career manager and provide project delivery guidance, mentoring and training. 
• Participate in continuous team development to effectively deliver solutions.

 You Have: 

• Experience managing a variety of digital project types; site builds, ecommerce, marketing campaigns, microsites, maintenance.
• Experience with office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint.
• Experience with collaboration and issue tracking tools such as Box, Jira, and Confluence.
• Experience leading teams and conversations with clients around scope, schedule, and budget as well as roadmaps, objectives, and strategies.
• Strong competency with managing and controlling project scope, schedule, budget and resource management / reporting and change management, project roadmap development and revenue forecasting.
• Advanced knowledge of Project Management principles, methods, and techniques.
• The ability to tactically organise and structure activities, paying particular attention to detail.
• Strong leadership, problem-solving, and decision-making skills to facilitate effective task and resource management.
• Demonstrated communication, presentation, leadership, facilitation and negotiation skills.
• Refined decision-making skills with the ability to lead driven by solutions. 
• The ability to stay focused on driving goals in high-pressure situations.

  The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office 4 days a week.  The ask stems from our want to:

  Strengthen opportunity for continuous learning

  Improve collaboration and team relationships.

  Increase employee engagement

  This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM.  We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx