Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Harley-Davidson, Mercedes, Ford, Renault and Nissan.

We are looking for an ambitious Senior Project Manager to join our fast-growing Customer Excellence / Expert Services team. You – together with your global project team – will lead our enterprise customers on their agenda to transform their service and after-sales business into a competitive differentiator. You will govern the implementation programs and projects with our cloud-based project management tools. During the ramp-up period you will get familiar with Syncron’s processes and products by utilizing our eLearning platform. Your personal mentor and the PMO peer group will support you to quickly learn what you need. Our career framework offers guidance, whereas you have strong impact on proactively designing your personal development.

You are in the first line to ensure Syncron customers experience a successful implementation, by

• Managing project scope, timeline, risks, and commercials (contract, budget, percentage of completion, change requests, etc.) of typically 6-12 month projects with a budget of up to 2,000,000 USD.

• Partner up with the customer project manager in actively driving implementation projects to success, starting with an on-point definition and management of project goals and success criteria.
• Coordinate project teams with customer and Syncron team members from different locations around the globe and coach them to follow out Syncron’s standardized methodology.
• Identify and actively mitigate project risks together with the project Solution Architect and Technical Lead.
• Drive the project team to progress – leveraging end-to-end customer business process thinking rather than system capabilities and always keeping the project objectives and contractual conditions in mind.
• Cooperate with the customer project manager throughout the project to achieve the project goals (scope, budget, quality), and escalate upcoming issues and deviations appropriately to steerco or other escalation levels.

• Managing the change and leading the communication with the customer to address typical implementation challenges as a team – being well aware of the importance of joint team building with the customer’s project team

• Guide the project steering committee and other stakeholders through the implementation project.
• Engage with customer and Syncron executive sponsors with confidence, discussing customer requests in a balanced way and communicating consistently (in a crisp, on-point and relevant manner), with the ability to explain complex technical concepts to non-technical stakeholders.
• Collaborate with Syncron Customer Success Managers and Product Management team to drive customer satisfaction and value to the next level.

• Actively supporting the sales organization to pitch implementation proposals to customers and prospects, and preparing and reviewing project scope definitions, effort and budget estimates, and risk assessments – internally and with customers
• taking over business responsibility for assigned projects

• Follow a KPI-based project status and health assessment approach to report and govern project health to the customer as well as to Syncron-internal stakeholders.
• Compose the project team capacity plan and, in alignment with the delivery manager, making sure that the project team is set up for success.
• Process month-end closing activities (approve project times and invoices, project completion & ETC assessment, revenue recognition and forecast, …).

You can develop and maintain strong relationships to international project teams and senior executives. You

• Have completed university with a qualified degree, for example in Industrial Management, Economics, Engineering.
• Worked a minimum of 10 years implementing standard software, of which no less than 5 years you managed projects of a similar size.
• Take accountability for customer needs and aim to deliver best results for your clients, which can also mean to the customer to adopt best practices and implement change.
• Have a structured work approach and drive project progress through your project plan.
• Always see the possibilities and accept challenges to grow your project team’s horizon.
• Embrace the challenge to form a team from different cultures and across time zones.
• Enjoy communicating in a group and lead through meetings to achieve set objectives.
• Fluently communicate in business English orally and in writing.
• Are happy to travel the world to occasionally spend time directly with your clients.

You can bring your application to the top of our list, by having

• Experience building business solutions based on standard software
• Experience in implementing SaaS solutions
• Strong experience in after-sales domain

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!