At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We’re looking for a Senior Public Affairs Manager with a passion for tech, digital policy and the role of online platforms in today’s world to step into a critical role at the intersection of policy, regulation and business strategy. This is a 12-month maternity cover, reporting into our interim Global Director of Public Affairs and Regulatory, and working closely with colleagues across Trust, Legal teams, Policy, Communications, Product and Regulatory.

This role is hands-on and high-impact. You’ll play a pivotal role in shaping and delivering Trustpilot’s public affairs strategy across the UK and EU (with some exposure to the US), building and maintaining relationships with policymakers and regulatory stakeholders, and helping define our voice on some of the most important policy issues in tech – from AI governance to online platform regulation.

If you're passionate about politics, know your way around policy-making processes, and enjoy blending strategy with execution, we’d love to hear from you.

What you'll be doing:

• Set the agenda: Identify, prioritise and lead our public affairs activity across key policy areas such as AI, platform governance, competition and consumer rights.
• Engage and influence: Build and manage relationships with government officials, regulators, trade associations, NGOs and think tanks to advocate for Trustpilot’s position.
• Be a strategic voice: Provide briefings and counsel to senior leaders on emerging policy risks and opportunities, bringing external insight into internal discussions.
• Represent Trustpilot externally: Build a strong network. Attend and speak at industry events, roundtables and conferences. Represent Trustpilot in membership groups and relay our views with credibility and clarity.
• Deliver hands-on execution: Draft external statements, position papers, correspondence and briefing materials. Respond to consultations and support media or customer comms related to regulatory issues.
• Bring the outside in: Help colleagues across Trustpilot to understand regulatory developments and how it is relevant to operations. 
• Collaborate cross-functionally: Work closely with colleagues in Policy, Legal, Content Integrity, Product and Communications to shape policy positions and ensure alignment across teams.
• Own your topics: Lead strategy-setting on the policy issues you cover and play a key role in shaping Trustpilot’s external thought leadership on tech and governance.

Who you are:

• Solid experience in public affairs, government relations or public policy advisory, either in-house, agency-side or in a political/government role
• Deep knowledge of policymaking processes and regulatory environments in the UK or EU – ideally both; exposure to the US a bonus
• A strong personal network with policymakers, regulators or public institutions at mid-to-senior levels
• Excellent communication skills – you can break down complex issues and make them easy to understand for a range of audiences both internally and externally
• A track record of influencing to deliver change – you can develop credible arguments, build coalitions, and shape conversations, and are adept at leveraging political processes astutely and effectively to deliver goals
• Thrive in a fast paced environment, managing competing and varying priorities, bringing a pro-active attitude and willingness to get stuck in
• Strong political acumen, sound judgement and a confident, collaborative working style with an infectious enthusiasm for politics and current affairs
• Comfortable working both strategically and operationally – from big-picture policy direction to providing practical support, advising on how policy translates into practice, through to day-to-day stakeholder correspondence
• A passion for tech, digital policy and the role of platforms in today’s world

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of employment 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

About Trustpilot

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the tangible symbol of trust in an ever-changing world. 

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About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

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