The Software QA Analyst – Email reports to a QA Lead. The Software QA Analyst – Email will be responsible for validating functionality, design, and content against documented test plans/test processes and protocols.

You will:

• To validate an email by verifying (but not limited to):
  • Rendering across devices, operating systems, and browser/email clients.
  • Reviewing alt and title tags in HTML.
  • Ensuring links are active and direct to the correct location.
  • Reviewing URL redirect behavior.
  • Confirming digital experiences are as expected (e.g., dynamic content business rules and/or personalization are correct).
  • Checking content and copy accuracy to match brand guidelines.
• To identify errors and report them clearly to producers and developers.
• To liaise with internal teams (e.g., developers and product managers) to identify requirements and resolve defects.
• To create detailed, comprehensive, and well-structured test plans and test cases.
• To perform and take ownership of testing activities.
• To design, develop, and execute automation scripts using defined tools (where applicable).
• To identify, record, document thoroughly, and track bugs.
• To perform thorough regression testing when bugs are resolved.
• To monitor the process of fixing bugs and ensure the success of corrections.
• To investigate the causes of non-conforming software.
• To track quality assurance metrics.
• To stay up to date with new testing tools and test strategies.
• To raise flags to the QA Lead on needs and opportunities for improvement in quality practices.
• To follow RAPP IO Agile governance approaches, such as ticket descriptions, metrics, dashboards, and reporting.
• To collaborate with project management teams to ensure successful project delivery.
• To follow RAPP IO standards and support the overall success of this group within the organization.
• To evaluate and promote teamwork, initiative, work ethic, adherence to values, and report findings to discipline leads.
• To ensure effective communication and promote a sense of participation and involvement.
• To maintain, refine, and continuously improve QA documentation and workflow processes.

You have:

• Advanced English Proficiency (B2 reading, writing, and conversation).
• Bachelor's / Master’s degree in Computer Science, Information Systems, Applied Computing, Software Engineering or related field.
• 3+ years of experience in campaign engineering/marketing operations.
• Proficient in email rendering tools: Litmus / Email on Acid.
• Basic knowledge of Email Service Provider / Marketing Automation platforms.
• Basic understanding of URL redirects and query string/tracking parameters.
• Basic HTML experience.

What We Offer:

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• End of year closure days (not deducted form vacation balance)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learningImprove collaboration and team relationships.Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx