A Senior QA reports to a QA Lead. Works closely with QA lead, QA Subject Matter Experts, other QA members, project managers, designers and developers to ensure QA standards and client satisfaction are delivered thought-out the account. A Senior QA is someone that brings analytical thinking and support to the team and QA lead on many tasks. 

Job Location: San José, Costa Rica

You will:

• Is responsible to perform any of the QA tasks with barely any guidance  
• Plans, conducts and technically directs projects or major phases of significant projects  
• Responsible of analyze and understand requirements, and design specifications to ensure a quality process 
• Responsible to attend, lead and/or organize meetings on behalf of team 
• Responsible to promote and evaluate QA values and principles not only for the QA team but for everyone in the company and our clients. 
• Support QA lead to work and motivate other team members in a team-oriented and collaborative environment with both technical and non-technical team members 
• Responsible to communicate test results, issues, and risks to project team members, project managers, and QA management through the different channels 
• Responsible to promote effective communication, a sense of participation and involvement amongst QA members. 
• Responsible of test data identification 
• Creating and maintaining comprehensive test plans  
• Writing and maintaining test cases/scripts following high quality standards
• Create traceability matrix documents based upon project requirements
• Create checklist documentation based upon project requirements
• Performing functional and non-funtional testing  
• Effectively communicating statuses  
• Develop test design documents to cover requirements
• Plan and schedule test activities to ensure quality
• Apply industry standard testing methodology, strategies and industry best practices
• Create defect tickets and track issues to resolution and risk analysis of said issues
• Report creation and related metrics at different levels
• Overseeing, delegating and coordinating work to other QA Associates and apprentices, as needed.
• Development of junior staff members
• Creating and executing regression tests based on design specifications and requirements  
• Conducting research into new technologies, including tools, components, and frameworks related to QA
• Support QA Lead in QA estimations
• Responsible to identify with the QA lead areas where automation tools can be applied for the benefit of the project
• Identify and raise risks
• Supports the QA lead on onboarding, coaching and mentoring activities. 

You have:

• English Proficiency (B2+ reading, writing, and conversation) 
• Minimun 5 years of experience in Software Quality Assurance  
• Strong working experience creating test cases
• Knowledge of Agile Methodologies for software development 
• Experience working with local and offshore teams 
• Experience in task management and defect tracking tools like Jira and/or similar 
• Extensive knowledge of Windows or MacOS software  
• Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint. 
• Bachelor’s degree in software engineering or related field or equivalent work experience is a plus
• ISTQB Certification or other QA related certifications are a plus 
• Knowledge of Photoshop and Adobe illustrador are a plus. 

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, and employee experience possible!  CM new hires & employees are the future of our organization, and we want to set you up for long-term success.  In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.  The ask stems from our want to:

• Strengthen opportunity for continuous learning
• Improve collaboration and team relationships.
• Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx