A Senior QA reports to a QA Lead. Works closely with the QA lead, QA Subject Matter Experts, other QA members, project managers, designers, and developers to ensure QA standards and client satisfaction are delivered throughout the account. A Senior QA brings analytical thinking and support to the team, and QA leads many tasks. 

You will:

• Is responsible for performing any of the QA tasks with barely any guidance  
• Plan, conduct and technically directs projects or major phases of significant projects  
• Responsible for analyzing and understand requirements and design specifications to ensure a quality process 
• Responsible for attending, lead, and/or organizing meetings on behalf of team 
• Responsible for promoting and evaluating QA values and principles for the QA team and everyone in the company and our clients. 
• Support QA lead to work and motivate other team members in a team-oriented and collaborative environment with both technical and non-technical team members. 
• Responsible for communicating test results, issues, and risks to project team members, project managers, and QA management through the different channels 
• Responsible for promoting effective communication, participation, and involvement amongst QA members. 
• Responsible for test data identification 
• Creating and maintaining comprehensive test plans  
• Writing and maintaining test cases/scripts following high-quality standards
• Create traceability matrix documents based on project requirements
• Create checklist documentation based on project requirements
• Performing functional and non-functional testing 
• Effectively communicating statuses  
• Develop test design documents to cover requirements
• Plan and schedule test activities to ensure quality
• Apply industry standard testing methodology, strategies and industry best practices
• Create defect tickets and track issues to resolution and risk analysis of said issues
• Report creation and related metrics at different levels
• Overseeing, delegating and coordinating work to other QA Associates and apprentices, as needed.
• Development of junior staff members
• Creating and executing regression tests based on design specifications and requirements  
• Conducting research into new technologies, including tools, components, and frameworks related to QA
• Support QA Lead in QA estimations.
• Responsible for identifying with the QA lead areas where automation tools can be applied for the benefit of the project
• Identify and raise risks
• Support the QA lead in onboarding, coaching, and mentoring activities. 

You have:

• English Proficiency (B2+ reading, writing, and conversation) 
• +5 years of experience in Software Quality Assurance  
• +4 years of experience with automation tools like Selenium. 
• Bachelor’s degree in software engineering or related field or equivalent work experience. 
• Knowledge of Agile Methodologies for software development 
• Experience working with local and offshore teams 
• Experience in task management and defect tracking tools like Jira and/or similar 
• Extensive knowledge of Windows or MacOS software is expected. 
• ISTQB Certification or Other QA-related certifications are a plus 
• Mastery of office productivity tools such as Excel, Word, MS Project, Visio, and PowerPoint. 
• Knowledge of Photoshop and Adobe Illustrator is a plus. 
• BS in Computer Science or related technical discipline or equivalent practical experience.

What We Offer:

• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• End of year closure days (not deducted form vacation balance)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to significantly impact our employees' lives, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass focuses on providing the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. To do so, we expect our team to work from an office at least 3-4 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learningImprove collaboration and team relationships.Increase employee engagement

This working model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx