Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

At Intercom, recruiting is at the heart of our mission to transform customer service through AI. As a Senior Recruiting Coordinator you’ll play a pivotal role in shaping the teams that are building the future of customer experience. Your expertise will directly impact our ability to attract and hire top-tier talent for critical technical and senior leadership roles, fueling Intercom’s growth and innovation. This is a unique opportunity to make your mark at a company that’s not just talking about AI, but actively leading the industry with real, market-defining products.

You’ll join a high-performing, collaborative Recruiting Operations team that partners closely with recruiters, hiring managers, and cross-functional stakeholders across the globe. As a Senior Recruiting Coordinator, you’ll be the operational backbone for our most complex and high-impact searches, especially for technical and executive roles, helping Intercom scale with speed and precision as we continue to set the standard in AI-first customer service. We currently operate in a hybrid working model and this person will be expected to be in the office in San Francisco at least 3 days a week.

• Own and execute the end-to-end coordination of interviews for roles across Intercom from technical interviews to senior level openings (Director, VP, and above) managing complex schedules across multiple time zones and stakeholders. 
• Serve as a trusted partner to recruiters and hiring managers, proactively anticipating needs and solving for last-minute changes with agility and professionalism.
• Act as the primary point of contact for candidates, ensuring a white-glove experience that reflects Intercom’s values and culture.
• Facilitate on-site interviews, including greeting candidates, preparing interview spaces, and ensuring a welcoming office experience.
• Optimize and maintain our applicant tracking system (ATS)
• Assist with posting job openings on various job boards and Intercom's careers page. Ensure job descriptions are up-to-date and attractive to potential candidates.
• Champion the candidate experience, continuously seeking ways to raise the bar and ensure every interaction is memorable and inclusive.
• Represent Intercom’s mission, vision, and values with integrity, and help us attract AI-enthusiasts who are excited to shape the future of customer service.

Essential:

• Significant experience (3+ years) coordinating interviews for technical and senior/executive roles in a fast-paced, high-growth environment.
• High level of business acumen; able to understand and anticipate the needs of senior stakeholders and adapt to changing priorities.
• Exceptional organizational skills, attention to detail, and a sense of urgency.
• Excellent written and verbal communication skills, with a focus on delivering a best-in-class candidate experience.
• Proficiency with ATS, scheduling tools, and productivity suites (GSuite, Microsoft Office).
• Proven ability to thrive in ambiguity, solve problems independently, and drive process improvements.

Preferred:

• Experience supporting recruiting operations at a technology or AI-focused company.
• Experience with our tech stack - Greenhouse, Ashby Analytics, Candidate.FYI, Asana, Docusign etc.

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is 76,000 - 97,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

At Intercom, you’ll find a culture that values high agency, low ego, and a relentless focus on impact. If you’re excited by the opportunity to help build the teams that are defining the AI agent category—and want to be part of a company where your work truly matters—we’d love to hear from you.

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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