About the RoleThis role presents an exciting opportunity to join the Physical Retail Asset Protection, Risk, and Safety team, reporting directly to the Head of Global Asset Protection, Safety & Security Operations. As a strategic leader and subject matter expert, you will be responsible for shaping and executing the asset protection strategy across our rapidly expanding physical retail footprint. You will play a crucial role in ensuring the safety and security of our people, assets, and operations as we continue to grow.

This role demands a highly experienced, forward-thinking leader who can navigate complexity, influence key stakeholders at all levels, and drive results through collaboration. You will oversee security, loss prevention, and safety initiatives, ensuring consistent application of standards and best practices across all retail locations. As our portfolio expands, your ability to lead at scale and manage change will be pivotal to our success.

We are seeking a results-driven, adaptable leader with proven experience managing large, diverse teams and operations across diverse geographies.

Location: Remote within the U.S. Preferred locations: Texas, Florida, Chicago, IL and Boston, MA

Travel: This role supports our U.S. physical retail footprint and has a 50% travel requirement

What You’ll Do

• Lead and Innovate: Drive the development and implementation of asset protection strategies, safety and security policies, and programs to achieve security, safety, and inventory accuracy across all retail sites. Proactively identify areas for improvement and implement innovative solutions.
• Strategic Partnerships: Build and maintain strong relationships with senior leadership, cross-functional teams, and external stakeholders (including regulatory agencies, law enforcement, vendors, and suppliers) to ensure a unified approach to asset protection and compliance.
• Risk Management at Scale: Oversee comprehensive workplace safety assessments, developing solutions to mitigate risks and prevent incidents across a growing network of physical retail sites.
• Drive Performance and Compliance: Lead security, safety, and financial audits, ensuring adherence to standards while fostering a culture of continuous improvement.
• Crisis and Business Continuity Leadership: Elevate the organization’s preparedness by refining crisis management plans, ensuring readiness and seamless execution during emergencies. Develop and lead emergency response efforts, table top exercises and train teams to handle potential crises effectively.
• Investigative Expertise: Lead complex investigations into losses, security incidents, and emerging threats, delivering insightful and actionable findings to inform senior leadership and prevent future incidents.
• Operational Excellence: Collaborate with Operations Leadership at all levels and Talent teams to ensure safety protocols and loss prevention strategies are effectively communicated and implemented across all teams, enhancing organizational resilience.

What You’ll Need

• 8+ years of multi-unit retail asset protection leadership experience in a fast-paced, high-growth environment, with a proven ability to lead and scale large teams.
• Bachelor’s degree in Criminal Justice, Business, or related field, Master’s Degree preferred.
• Wicklander-Zulawski certification required
• CFI (Certified Forensic Interviewer) preferred.
• Experience managing asset protection, safety, and risk programs across multiple markets, with a demonstrated ability to manage at scale and influence senior-level stakeholders.
• Strong track record of developing and executing strategies that significantly reduce shrink, enhance security, and improve inventory management and financial controls.
• Proficient in using exception-based reporting systems and other analytical tools with strong deductive reasoning skills.
• Expert knowledge of security, life safety, and regulatory compliance concepts, with the ability to adapt and apply them to an evolving retail landscape.
• Experience implementing and scaling new technologies and solutions to improve asset protection performance in complex and rapidly changing environments.
• Exceptional leadership, communication, and relationship-building skills with a reputation for integrity, professionalism, and the ability to maintain confidentiality.
• Entrepreneurial mindset, with a strong bias for action and comfort with ambiguity.
• Proficiency in physical security design, development, and execution.
• Ability to travel throughout the U.S. up to 50% of the time.
• Must be able to work flexible hours, including evenings, weekends, or holidays, as required by the job.
• Ability to remain in a stationary position for extended periods (e.g., sitting or standing).
• Ability to move about within an office, store, or warehouse environment.
• Ability to lift or carry items weighing up to 50 pounds as needed.

The salary range for this position is $142K-153K however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.