Senior Retail Designer, Home Renovation

Location: 3232 Lake Ave Suite 1, Wilmette, IL 60091

Overview:As a Renovation Designer, you’ll be at the forefront of transforming customer visions into reality, offering expert guidance through every step of their home renovation journey. From creating mood boards and floor plans to the management of end-to-end renovation projects, you will inspire confidence and creativity in DIY homeowners and general contractors alike. You will build and use a deep knowledge of Wayfair's extensive renovation product offerings— ranging from tile, flooring, kitchen, bath solutions and more to provide personalized recommendations that align with customer preferences, budgets, and timelines. The ideal candidate thrives in a fast-paced, proactive sales environment, leveraging design expertise, technical product knowledge, and sales acumen to build lasting customer relationships and first-in-class design experiences.

What Does A Renovation Designer Do?

• Engage and Inspire Customers: Provide authentic, friendly customer experiences by understanding renovation needs, style, and customer budgets by conducting in-store, in-home, and virtual consultations.
• Guide Projects from Start to Finish: Manage end-to-end renovation projects for DIY customers and contractors, including product selection, mood boards, floor plans, and purchasing assistance.
• Educate on Renovation Solutions: Leverage expertise to introduce customers to Wayfair's wide range of home renovation products, such as tile, flooring, kitchen, bath, and plumbing, while offering tailored design recommendations.
• Utilize Design and Sales Tools: Apply sales analytics, design software, and technical knowledge to create space plans, 2D/3D room views, and compelling presentations that drive store growth and profitability.
• Adapt to Dynamic Environments: Thrive in a fast-paced setting with rapidly changing products, promotions, and customer needs, maintaining a high level of focus and energy.
• Always Be Selling (ABS): You will pro-actively see each customer interaction as an opportunity to generate new design leads, build customer rapport, and generate new sales.
• Contribute to Team Success: Support store operations through floor sets, replenishments, and substitutions while sharing innovative ideas to enhance team performance.

What are the Requirements?

• Design Experience: 3+ years of experience in kitchen, bath, or other renovation categories, with a strong understanding of design principles such as spatial planning, product selection, and current trends.
• Sales Experience: Proven ability to achieve and exceed sales goals. Experience as a leader or trainer in a retail environment is preferred.
• Technical Proficiency: Ability to thrive in a fast paced environment and quickly learn necessary software tools. Previous experience using design and project management tools is required.
• Renovation Product Knowledge: Expertise in a wide range of renovation product categories, paired with a passion for helping customers bring their visions to life.
• Team Collaboration: Demonstrated success working in a team sales environment, with a strong drive to support and elevate the success of those around you.
• Organizational and Interpersonal Skills: Exceptional organization, self-motivation, communication, and relationship management abilities.
• Schedule Flexibility: Willingness to work a flexible schedule, including nights, weekends, and holidays, to meet customer and business needs.
• Education: A Bachelor’s degree or college diploma equivalent is preferred.
• Leadership: Prior experience as a leader or trainer in a retail environment is preferred.
• Certification: Certificates from any of the following are also preferred in consideration:
• National Kitchen & Bath Association (NKBA)
• National Association of Home Builders (NAHB)
• National Association of the Remodeling Industry (NARI)
• The Kitchen and Bath Design Institute (KBDI)

Additional Physical and Environmental Requirements:

Physical Demands

• Frequent movement: Standing, walking, and reaching with hands and arms
• Occasional sitting, climbing, balancing, and crawling
• Frequent stooping, kneeling, and crouching
• Ability to lift and/or move up to 50 lbs regularly, frequently, or occasionally
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Working Environment
• Exposure to varying temperature conditions
• Occasional noise and physical activity related to the job
• Minimal hazards in the work environment

What are the Benefits*?

• Competitive pay starting at $21.00 per hour, which increases based on your relevant experience + substantial quarterly bonuses
• Career development opportunities
• Health, vision, & dental insurance coverages (start on day one)
• Paid time off (start accruing time immediately)
• 401(k) with company match (up to 4%) 
• Eligible tuition reimbursement (after 6 months of employment)
• Wayfair Employee discount
• Paid / unpaid parental leave options

Career advancement opportunities and much more!*Full Benefits as outlined above are based on full-time employment status, these may vary or change for part-time or seasonal status employees. Detailed benefit guides will be issued to anyone who is offered a position with Wayfair for further insights into all of the great offerings available. If you’re curious to learn more about a specific benefit detail, your recruiter or a member of our team onsite can help with this information!

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.