🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍San Fransisco | 💰 $90,000 - $110,000 + benefits 

Monzo is a leading financial technology company, with over 12 million customers, committed to providing modern banking solutions. In the last few years, we’ve built a banking app that our customers love – with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. Today we are the 7th largest bank in the UK and we’ve raised over $1 billion from CapitalG, YCombinator, Stripe, Coatue, Eric Schmidt, Mike Moritz, and others – most recently at a $5 billion valuation lead.

We were founded to make money work for everyone. With that in mind, Monzo is investing to accelerate our US expansion. We’re a small team operating like an early stage startup in the US but with the financial, operational, and engineering platform muscle of a larger company. We’re focused on building an amazing US product, shipping and iterating quickly, and deepening our product market fit. We’re looking for highly driven, enterprising people to help us achieve our mission and bring the Monzo magic to the US.

🔑You’ll play a key role by…

As a Sr. Risk Analyst, you will play a key role in supporting strategic initiatives across the Risk organization. You will develop deep expertise on the processes and be responsible for driving continuous process improvement initiatives, with a particular focus on program success metrics. Through data-driven insights, you will develop recommendations for fraud rules that enable a more frictionless, consistent experience for users while maintaining low loss and exposure levels. You will also be responsible for new process standards and agent tooling improvements that shape the foundation of the Risk team. You will operationalize these recommendations through strong project management in partnership with the Head of Risk. 

This position will report to the US Head of Risk

Responsibilities 

• Rules Performance Management & Data Driven Collaboration
  • Develop, manage, and iterate on onboarding and fraud detection rules and AML rules that balance growth and loss exposure. These rules will help drive KPIs, success metrics, and efficiencies across the Risk organization
  • Leverage data to synthesize recommendations and share with various management teams and other key stakeholders to drive a collaborative culture within the organization
• Strategic Program Execution
  • Support Head of Risk by scoping problem statements, building project plans, and executing ideas to drive improvement to key member experience metrics and Risk loss metrics
  • Support launch readiness efforts for new products / features; work closely with cross-functional stakeholders to ensure operational readiness; provide impact analysis on the risk projects and advocate for improvements
  • Gain other organizations’ support for your projects; influence other organization’s roadmaps to deliver member and agent experience improvements
• Risk Strategy and Emerging Threats
  • Own and maintain support process documentation (e.g., Risk lifecycle, knowledge base library, standard operating procedures). Develop and maintain quality control documentation and reports for Risk Ops
  • Advise on emerging risk vectors and devise strategies on how to manage risk exposure

• 3+ years experience in risk analytics or general analytical roles
• Has excellent written and verbal communication skills to establish productive working relationships with staff and management at all levels
• Deep understanding of fraud typologies and high risk signals to build fraud mitigation engines
• Strong ability to leverage data to inform and support critical decisions; candidates will have foundational SQL and data visualization experience using tools like Looker, Tableau, or Microsoft Power BI
• Demonstrate ability to work in a complex organization to determine business and customer needs and to prioritize competing priorities
• Experience working with cross-functional teams such as product managers, data analysts, operations analysts in building operations processes and systems
• Ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment
• Highly motivated self-starter with a desire to grow and learn
• Have a strong understanding of Risk operational processes
• Be comfortable with decision making in a fast paced, ambiguous environment, while demonstrating curiosity and growth mindset

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌What’s in it for you

We offer a competitive salary and a pretty great benefits package (if we do say so ourselves!)

💰 $90,000-110,000  + Equity📍 This role is hybrid based out of our San Francisco office📚 Learning budget of $1,500 a year for books, training courses and conferences💰 Generous 401k with 4% employer match

#LI-San Francisco

#LI-EL1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊