About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Austin, TX, based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. We call our offices Centers of Energy, because they serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! 

Ready to step into the spotlight and play a pivotal role in enhancing the reliability and growth of the LogicMonitor platform? You'll be at the helm, overseeing a worldwide network of hybrid cloud computing services, ensuring they operate seamlessly. Your expertise will guide us in efficiently organizing, fortifying, and automating our systems. Collaborating closely with developers, you'll spearhead operational enhancements, elevating our platform's reliability to new heights.

Attention, FedRamp Applicants: We're committed to achieving FedRamp compliance to broaden our customer reach and bolster security standards across the board. Join us in this exciting journey of innovation and impact. Apply now to be part of our dynamic team!

Here's a closer look at this key role:

• Maintain uptime of LogicMonitor's SaaS based service and drive technical/process enhancements to improve uptime
• Design and deploy new infrastructures
• Write code to automate various aspects of infrastructure maintenance and and deployments
• Support Development and work closely with developers to drive operational and architecture/design changes
• Own, manage, and execute large and technically complex projects across teams
• Lead by example in providing good documentation and thorough Runbooks
• FedRamp Applicants: Uplift our platform to be FedRamp compliant, Ensure security of the production environment

• 4+ years experience working as an SRE or systems administration role 
• Configuration management tools such as Puppet, Chef, or Ansible
• Virtualization and container technologies (Docker, Kubernetes, etc.)
• Programming and scripting (python/shell/go)
• Source code management tools (git)
• Service Oriented Architecture and High Availability systems
• FedRamp Applicants: Strong knowledge of security requirements as related to linux systems, applications, and networking

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 07/08/2024

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LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as bonus or commission compensation in addition to the base pay, an equity program for all full time employees, 401K matching, and other rewards.