LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.

Overview:

Welcome to the Data Platform team at LivePerson! Here you will be working with internal and external AI platforms, making it better and easier for brands to help their customers via messaging.

In this role, you will be working across many internal teams, external partners, and large customers to enable AI-based agent matching and routing solutions. This is a new capability to the LivePerson platform and includes a mix of modernizing legacy systems and building entirely new features from the ground up

• Design, build, and deploy Java-based enterprise-level solutions.
• Build and maintain high volume data pipelines using Spark, Databricks
• Build innovative analytical solutions using Cloud, Big Data, and NoSQL related technologies
• Actively participate in code review and test solutions to ensure it meets best practice specifications
• Maintain and support existing applications and services with uptime on par with industry-standard.
• Utilize monitoring tools and logging services to debug and analyze production issues.
• Be responsible to maintain production pipelines for various services under the Data Platform team.
• Test software to ensure proper and efficient execution and adherence to business and technical requirements

• Bachelor's degree in Computer Science or SW Engineering or equivalent industry experience
• 5+ years of experience in Java or Scala as a backend systems developer.
• 2+ year of experience with Spark - advantage!
• Ability to build efficient and reliable SQL pipelines to support analytic use cases
• Ability to effectively communicate designs via flowcharts, sequence diagrams, and similar.
• Strong computer science fundamentals, including data structures and algorithms.
• Experience working with data at scale, including Kafka and NoSQL databases.
• Demonstrates the ability to self-learn and grow.
• Solid understanding of software design principles, concurrency, synchronization, memory management, data structures, algorithms
• Strong communications capabilities both written and verbally
• Team player with a can-do approach

Nice to have:

• Experienced with cloud-based systems (AWS, GCP, or Azure).
• Exposure to Databricks, SparkSQL is a huge plus
• Data engineering experience

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Native AI learning and Fast track growth opportunities
• Equal opportunity employer
• #LI-Remote

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.