We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

UserTesting is looking for an excellent Senior Software Engineer in Testing, with a passion for innovation and collaboration to join our new Edinburgh office. As a member of the engineering team, you will be responsible for performing proactive end-to-end testing and verification for ongoing product releases, managing defect resolution, and helping to ensure the continuous delivery of features.  We consider software engineers in testing an integral partner of our quality-driven culture.  

The right candidate will collaborate effectively as part of a wider engineering team focusing on Mobile projects. You should have solid experience in regression testing design and execution as well as the ability to debug and troubleshoot problems, not simply identify them.

As an engineer at UserTesting you will be part of a passionate team that works effectively as a distributed group. You will receive support for your personal and professional growth including a twice annual Product & Engineering meetup where our teams work (and play) together around themed activities to advance our product, platform and people.

What you will be doing:

• Define testing strategy for features and partner with Software Engineers to implement the automated testing plan across the multiple application layers

• Rigorously test product functionality and investigate all potential product defects

• Work closely with software developers and stakeholders to ensure that acceptance criteria are testable

• Design and manage comprehensive test plans for each feature release 

• Work to identify root causes of issues and partner with engineering team members to resolve

• Act as the technical test resource to project teams, ensuring reported defects and feature requests have the information required to address and resolve them

• Document and manage the process for reporting production defects

• Act as liaison between engineering and other departments to determine next steps and communicate defect status

• Work effectively within a team environment, regularly solicit and act on feedback, focus on root causes, and continually strive to improve

• Collaborate naturally with peers and functions outside of engineering, and with peers who are both remote and co-located in the UK, US and EU

What we are looking for:

• Functional/regression testing design and execution experience using multiple techniques such as test automation, exploratory testing, testing in production, and others.

• Experience with testing strategies and automation of Mobile products (Android and iOS)

• Working knowledge of Swift and Kotlin or other development experience

• Experience with mobile automation tools such as Espresso, XCUITests, or Appium

• Experience with testing internal and external APIs and working with Service-Oriented applications

• Ability to debug and troubleshoot problems, not simply identify them

• Demonstrated knowledge of software engineering in testing within agile processes; how QE can help software teams deliver greater business value

• Mobile Automated and performance testing experience

• Experience testing on multiple devices, browsers, apps and platforms

• Excellent communication skills, both written and verbal

• Experience with agile development processes such as Lean/Scrum/Kanban/XP

• Familiarity with flow-based development processes and releasing apps into the App/Play Store

• Solid professional experience in a similar role

What we offer: 

• Employee Assistance Program (EAP)
• Employee Referral Program
• Professional Development Stipend
• Remote work stipend
• Wellness reimbursement
• Volunteer days
• Life Assurance

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.