Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere. It takes a unified team committed to our core values to achieve this goal. Airbnb's various functions embody the company's innovative spirit and our fast-moving team is committed to leading as a 21st century company.

No global movement springs from individuals. It takes an entire team united behind something big.   Every day, we connect thousands of guests and hosts online, leading to meaningful experiences in the real world.  We’re helping people live like locals in parts unknown while breaking down cultural barriers and bringing people together. 

Our Ambition

To set the industry bar for captivating experiences that are as functionally capable & powerful as they are lovable.

The Role

This Senior Staff Experience Designer position is part of our hub of design innovation.  S/he will report to a Director of Design and partner with supporting disciplines such as writing, research, product  and engineering to build beautiful, usable, forward-looking products that empower people. Our design charter is to help foster an emotional connection with our community, keeping usability and accessibility as our prime virtues. We do our best to practice inclusive design at every turn, spanning both the online and offline experiences we create for our community.

The Design team partners with all levels of the organization  to innovate through launches and long-term changes to product and vision.  The focus of this team will be on new product areas, launches, strategic initiatives, partnerships and creative vision driving innovation both near-term and long-term.

Responsibilities: 

• Support and shape the evolution of the Airbnb product from a design perspective; ensure consistency with, and contribute to, our brand architecture and product architecture.
• Guide significant parts of the product design systems, subsystems, or impactful surfaces and steer leadership decisions to secure support for innovative ideas. 
• Partner with Product, Engineers, Data Scientist, Researchers and Writers to define problems & goals, map user flows, prototype interactions, and launch new products and services
• Drive complex initiatives involving multiple stakeholders, independently managing and delivering work. Effectively leverage resources from various areas to maximize impact, ensuring the final product is delivered precisely as planned
• Influence leadership decision making through a clear point of view with clear communication, simplifying decision-making for others.
• Anticipate business challenges and interpret into product solutions autonomously as a master at their craft. 
• Indirectly influence, presenting ideas in ways that gain understanding and support while valuing diverse perspectives 
• Build strong relationships with leaders inside and outside of core product teams with exceptional collaboration to quickly understand issues and steering people towards common goals. 
• Have a keen understanding of the technological, business and user opportunities and constraints 
• Provide indirect leadership and mentorship for a team of designers, writers, program managers, research, product and engineering through the end-to-end interaction and visual design of products and services for a global audience
• Scopes project work (in partnership with PMs and engineers) and helps define the design process and timeline
• Successfully develop and launch high quality work that advances our mission of connection and belonging 

Qualifications:

• Designer/Design Leader with 12+ years of experience. 
• An expert in design, proficient in their craft, also exhibits a robust understanding of adjacent XFN disciplines. 
• Experience launching digital products/software at scale. 
• Hands-on creative.  Still identifies themselves as a Maker even if they are currently leading teams.
• Demonstrate outstanding problem-solving skills and proactively anticipate challenges to devise solutions independently and autonomously. 
• Portfolio of work showcases attention to detail and high quality execution on consumer product experiences.
• Ability to storytell and influence at a very high level
• Demonstrated experience mentoring and leading the work of world-class designers/design teams. 
• Ability to thrive within an organization that moves at speed and with a large degree of ambiguity. Is at ease with ambiguity but strives to clarify points of view. 
• Belief in Airbnb’s mission to make a world where anyone can belong anywhere.
• Broad experience in service design, experiential design, brand design & creative strategy a plus.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.