Who We Are

“The Desk” drives critical components of Wayfair’s supplier support strategy - our team members serve as the external ambassadors who support the supplier-partners that feed Wayfair’s vast assortment, and leverage internal partners to execute our strategic vision of offering best-in-class support to an ever-growing supplier base. We are a positive, energetic, and diverse team that enjoys working directly with suppliers to provide best-in-class service and create a more seamless experience when they work with our commercial platform and tools. As a senior associate on the Desk, you will work at the core of E-commerce: operating at the intersection between customers, suppliers, and technology! More specifically, in this role, you’ll manage a team of associates, engage with suppliers, and push aspects of our strategic agenda with cross-functional partners. You will be expected to lead initiatives that enable us to achieve our vision and produce measurable outcomes, problem-solve with business stakeholders and tech partners alike, articulate and execute against tactical plans, and monitor service metrics. Senior associates on the Desk must be able to coach a team of direct reports to achieve well-defined results, while also being effective executors themselves. 

What You’ll Do

• Manage a team of 4-6 direct reports responsible for providing best-in-class support and enabling Wayfair’s most impactful suppliers to continue raising the bar
• Own projects related to OKRs, scoping and leading end-to-end execution of strategic projects focused on process, service quality, and operational improvement
• Help your team navigate various levels and departments within Wayfair to connect with the appropriate teams, identify a root cause, and reach resolution. 
• Extract and communicate relevant insights and learnings with stakeholders to create a shared understanding around supplier concerns
• Develop positive and productive relationships with cross functional teams, acting as a strong representative of our team internally, as well as suppliers’ internal advocate within Wayfair

What You’ll Need

• • 3+ years in a corporate environment; experience with ecommerce, program management, project management, or support work is a plus
  • People management skills and the ability to coach, direct, and advise direct reports 
  • Strong written and verbal communication skills with external and internal stakeholders at a variety of levels
  • Strong analytical skills and the ability to read and interpret a variety of data sets
  • Innovative problem-solving skills to dissect and determine root causes of problems and  influence cross functional partners to implement solutions
  • A track record of taking on challenges and delivering despite obstacles and limited resources
  • A positive can-do attitude to execute against an array of initiatives in a fast-paced environment
  • Strong work ethic, highly motivated self-starter, and extremely organized

An Important Note about Wayfair's In-Office Policy:

• All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity.
• Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

At this time, Wayfair does not provide sponsorship for employment authorization for this position.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.