Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

 Learn more at www.ivalua.com. Follow us on LinkedIn.

THE OPPORTUNITY

CONTEXT:

Our IT department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around fifty experts in charge of the deployment and operation of the Ivalua Cloud, which hosts the environments for our clients around the world.  It is also responsible for internal IT infrastructures, IT applications, and data, as well as IT support for our users. In this context of growth, we are looking for a Senior System Engineer (Windows)to extend our global IT operations team in Pune.

ROLE:

This is an exciting opportunity for a Senior System Engineer at Ivalua. You will report to the APAC IT Director and serve as a specialist in Windows server management. You will operate as part of the Level 2 support team within the Pune IT Global Service Center.

WHAT YOU WILL DO WITH US

• Manage Windows server operations: installation, configuration, application/software integration (IIS, SQL, etc.), patching, troubleshooting, and decommissioning.
• Handle incident and problem resolution, vendor escalations, and prepare incident reports.
• Plan and execute system changes, including coordination, change planning, and stakeholder notifications.
• Perform regular and on-demand health checks of services/solutions, review capacity planning, and ensure successful execution of backup operations.
• Collaborate with the global infrastructure team on project rollouts (e.g., new infrastructure components, security hardening, etc.).
• Work closely with infrastructure teams across EMEA and AMER regions for knowledge sharing, task execution quality checks, escalations, and to perform delegated activities (e.g., server configuration/deployment, troubleshooting, incident management, and standard changes). Provide extended time zone support as needed.
• Act as the second level of escalation for the Pune L1 team, providing coaching, oversight, and ensuring proper execution of L1 tasks. Escalate to the AMER and EMEA infrastructure teams when required.

YOUR PROFILE

If you have the following experience and strengths, this role could be a great fit for you:

Skills and Experience:

• 5+ years of server support experience in a similar role.
• 3+ years of experience working in a production environment or data center with a heterogeneous IT infrastructure.
• ITIL v3/v4 Foundation certification.
• Strong expertise in Windows Server Management (Windows Server 2019 and above), Microsoft Active Directory, and Hyper-V virtualization.
• DevOps experience, comfortable scripting in PowerShell, Bash, YAML, etc.
• Experience using infrastructure monitoring and supervision tools (Nagios, PRTG, Grafana, etc.) and APM tools like Datadog.
• Relevant OS certifications.
• Basic knowledge of SQL database management and SQL queries.
• Basic understanding of Azure cloud infrastructure services.
• Basic Cybersecurity knowledge and practices.
• BE/BTech or Master’s degree in Computer Engineering, Computer Science, or a closely related field (or foreign equivalent).
• Experience in the payments industry is preferred.
• Experience in the procurement domain is a plus.

Soft Skills:

• Strong written and verbal communication skills; team player with a mindset of continuous learning.
• Good problem-solving skills, ability to handle stress, and adaptability to changing environments.
• Excellent documentation and time management skills.

WHAT HAPPENS NEXT

If your application fits this specific position’s needs, our skilled Talent team will reach out to schedule an initial screening call. Get one step closer to achieving your goals – apply today!

Our Talent team will guide you through every step of the interview process - from preparation to completion. They're here to support you!

Our recruitment process is designed to assess your competencies through a series of personalised interviews with internal stakeholders relevant to the role.

Interviews will be conducted virtually via video or on-site with face-to-face meetings.

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week),
• We're a team dedicated to pushing the boundaries of product innovation and technology,
• Sustainable Growth, Privately Held,
• A stable and cash-flow positive Company since 10 years,
• Snacks and weekly lunches in the office,
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity,
• Unlock and unleash your full professional potential with our exceptional training and career development program,
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued,
• Regular social events, competitive outings, team running events, and musical activities,
• Comparably recognized Ivalua for the following (https://www.comparably.com/companies/ivalua)

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United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans. 

Experience life at Ivalua - check out our captivating video! Gain insight into our unique company culture and get a glimpse of what it's like to work with us.

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