GAQ324R68

Mission

As an important member of our Support Engineering team, the Senior Systems Engineer is instrumental in elevating productivity and user experience across Brickster’s diverse community. You will report to the Director of Information Technology Services (ITS) and you will collaborate with partners as well as various departments to resolve technical issues within our endpoint fleet.

At Databricks, we are passionate about helping data teams solve the world's most challenging problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business.

Databricks Information Technology (IT), is a product-led organization transforming the way we work from how easy it is to use our IT services to the applications we develop that help us scale in the face of incredible growth.

The Corporate Engineering team is responsible for building / providing services and infrastructure that allow bricksters to be successful.

The impact you will have:

• You will lead initiatives for endpoint management across Apple, Windows, and Linux hardware, using Jamf, Intune and RHEL.

• You will document all processes comprehensively and enhance existing documentation of established procedures.

• You will Document assigned project work and maintain accurate records in Jira epics/stories.

• You will Collaborate with team members to identify areas for process improvement and implement automation solutions.

• You will work closely with the Security team to maintain monthly reporting metrics and ensure compliance with SLAs.Mentor fellow team members, creating a supportive learning environment to uplift their skillsets.

• You will ensure issue resolution in accordance with IT Service Level Agreements (SLAs).

• You will act as an ambassador for the IT organization, promoting positive relationships with internal customers.

What we look for:

• 5+ years of experience managing a fleet of endpoints using Jamf, Intune, and Linux management and security patching and audit reviews.

• Experience supporting customer IT needs within a startup environment, as part of a global team serving multiple regions and time zones.

• Knowledge of macOS, Chrome OS, Windows, and SaaS applications.

• Experience managing collaboration tools such as Google Workspace, Slack, and Jira.

• Proficiency in provisioning SaaS applications through Okta.

• An ability to communicate technical concepts effectively with both technical and non-technical end-users.

• Collaborate with cross-functional partners to identify efficiencies and implement system improvements.

• Demonstrate proficiency in project and time management, ensuring accurate logging and data analysis.

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.