About Index Exchange:

Index is a global advertising marketplace enabling media owners to grow their revenue by helping marketers reach consumers across every screen. We’re a proud industry pioneer with nearly 20 years of experience accelerating the evolution of ad technology for the world’s leading experience-makers.

We are all in on video this year. We recently rebuilt our platform from the ground up specifically for this new channel, allowing our customers to transact across every device and screen as efficiently as possible. We’re reimagining streaming TV, and it has become one of the fastest growing areas of our business.

Index is an exciting and fast-paced place to work, and our company is built on our values of change, support, learning and teaching, trust, and intention. You will be able to feed your ambition, lean into trust & transparency, and feel genuine support from your colleagues here.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Index Exchange is looking for a Senior Technical Account Manager to join our Central Operations, Marketplace Team. This is a crucial role spanning presales and post-sales support sitting in the intersection of product, engineering, operations, sales, and account management. This unique perspective creates an opportunity for our teams to influence our internal best practices, and dive into new and unknown territories which help cascade learnings and best practices to the rest of the organization.   

This person will advance our best practices for integrating and monetizing Marketplace partners including Data Partners, Agencies and Curation services. In this role you will be responsible for working in a cross-functional team to build out and standardize best practices for integrating, working with partners, optimizing, improving performance, and setting benchmarks for future development of this business arm.  

What We’re Looking For:

Knowledgeable: Depth of knowledge of ad tech including publisher/intermediary business models, technical understanding of ad serving, server to server & header bidding integrations, media trading and how they use DSPs (Demand Side Platforms), OpenRTB specs, APIs and Omnichannel inventory.  

Communication: You will need to work cross-functionally with other Index Exchange Sales, Supply, Demand, Policy, and Product teams to implement operational strategies, feedback, and document new processes to help improve the customer's experience.   

Collaborative: You will need to work cross-functionally with other Index Exchange Commercial and Product teams to implement operational strategies, provide feedback/insight/reports and document new processes to help improve the client experience.  

Results Driven: You thrive in an extremely fast-paced, demanding, and results-driven environment with a laser focus on delivering against Internal and external objectives.  

Project Management: Have experience in planning projects, working with big data analytics, unpacking complex problems, and finding solutions that will improve performance and efficiency.    

Here’s What You’ll be Doing:

• The Senior Technical Account Manager will oversee the complete lifecycle of a Marketplace customer from technical validation precontract and supporting our sales team in technical pitches, including onboarding and integration project management, through to daily management, strategic planning and continue to find opportunities to grow the client’s business with Index Exchange.    
• Contribute to our strategic working groups by providing them with insight into opportunities to improve our current offerings.  
• Regularly test and review customer integrations to ensure operational excellence and performance against key KPIs and benchmarks.  
• Serve as a consultant to our most strategic marketplace partners and provide solutions to address their business challenges, objectives, and identify opportunities.  
• Develop a deep technical understanding of Index’s product offerings to participate in experimentation, release, and development, and building of new features.  
• Maintain knowledge of current industry trends, integration protocols, technical specs and updated and document best practices accordingly.  
• Define playbooks for internal and external teams to execute on integrate and migrate new and existing partners to new product offerings.  

• Work with our developers to build new tools to improve operational efficiency and troubleshooting. 
• Perform operational tasks, performance monitoring, escalated troubleshooting, supporting customers to build on top of our APIs and utilize Salesforce to ensure tracking and all account information is consistently updated and maintained. 
• Regional travel to connect with team members and clients will be expected.  
• An escalation point of contact for our internal teams for technical issues, product related questions, and implementation best practices  

Here's What You Need:

• 4+ years of experience working within Ad-Tech at an Ad Exchange, SSP, DSP, or related media and entertainment content owners (Film Studios, Broadcast Networks, Cable Networks, Affiliate Media), OTT content distributors (SVOD, AVOD, FAST apps), and/or CTV OEMs, or adserver/Mediation partners (Publica, Spring Serve, Freewheel) in a Senior Technical role. 
• Solid knowledge of Open RTB specifications and requirements related to “deals,” DSP / Adserver methodologies across all channels / formats. 
• Ability to understand Rest API documentations and use related API services. 
• Expert Knowledge of SQL, JSON, and experience querying complex datasets to view trends, identify anomalies, and diagnose root causes.  
• Advanced problem solving, critical thinking, and analytical skills.  
• Ability to learn and scrape KAFKA topics and parse Audit log data.  
• Experience managing large projects with multiple cross functional stakeholders in different global regions. 
• Advanced presentation and communication skills  
• Ability to think creatively, and outside the box. 
• Strong attention to detail and professional work ethic. 
• A proficiency for data-driven decision making. 
• Ability to work in both collaborative and independent settings while remaining responsible, enthusiastic, proactive, and self-motivated. 
• In depth knowledge of the online advertising industry including technology solutions, advertising/publisher and network business models, technical understanding of ad serving, media trading, RTB and/or related advertising technology. 

Why You’ll Love Working Here:

• Comprehensive health, dental, and vision plans at no cost to you
• Time off and flexible work schedules
• Retirement plan with a 5% company match
• Stock options and equity packages
• Generous parental leave
• Monthly wellness stipend plus fitness discounts and quarterly wellness group activities
• Community engagement opportunities and donation-matching program
• Annual virtual company retreats and regular community-led team events
• One day off per year to volunteer 
• A workplace that supports a diverse, equitable, and inclusive environment – learn more here

Notification

Index Exchange is aware that there have been recent scams directed toward candidates regarding job interviews and offers.

Please be vigilant and do not accept interview requests, job offers, or other hiring-related documents from anyone other than our dedicated recruitment team, from the domain of @indexexchange.com. Our interview process consists of several steps, including phone screens and video interviews. We do not conduct interviews via an email questionnaire or request money at any point in the process.

If you do receive these requests, please let us know immediately at: report.scam@indexexchange.com.

We remain dedicated to resolving this matter and we appreciate your support.

Equal employment opportunity

At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you.

Accessibility for applicants with disabilities

Index Exchange is committed to working with and providing access and reasonable accommodations to applicants with disabilities. Please let us know if you’d like to request a reasonable accommodation.

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