Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Posting Open Date: October 2nd, 2024Anticipated Posting Close Date*: November 30th, 2024

*Job posting may close early due to the volume of applicants.

The Senior Technical Training Manager reports directly to the Director of Technical Enablement and plays a key role in shaping Fastly’s technical training strategy. In this role, you will utilize your expertise to develop and deliver impactful technical training programs for various deployment approaches, supporting both virtual and in-person sessions. You will closely collaborate with Sales Enablement and Sales Engineering teams to enhance technical training for Sales Engineering, contribute to Customer Enablement, and ensure up-to-date, cutting-edge learning materials are provided across Fastly’s expanding product portfolio. Your ability to build strong internal relationships and coordinate educational content across teams will be crucial to delivering high-quality training experiences.

What You'll Do:

• Work alongside Sales Engineering and Sales Enablement teams to develop, execute, and optimize technical enablement initiatives.Enhance the technical skill set of Sales Engineering teams by delivering virtual or in-person technical training as needed.
• Launch, promote, and support new product training initiatives in partnership with Sales Enablement Leadership.
• Create learning paths within Fastly’s learning management system (Skilljar), identifying knowledge gaps and curating learning content to address these gaps effectively.
• Partner with Sales Enablement experts and cross-functional teams to design and deliver technical training content for Fastly stakeholders, leveraging modern learning technologies and staying aligned with the latest product update.

What We're Looking For: 

• 5+ years of experience in instructional design, with a strong background in task and needs analysis, cataloging and inventorying content, and course development across diverse learning modalities, including ongoing content updating and archiving cycles.
• Demonstrated expertise in building technical courses and curricula, particularly within the SaaS, PaaS, and IaaS industries.
• Proven skills in creating and delivering engaging, effective training content for varied technical audiences, ensuring accessibility for all levels of expertise.
• Ability to work cross-functionally to continuously update and refine training content in alignment with evolving business needs.
• Strong interpersonal and communication skills, with a passion for fostering personal development and contributing to business growth.
• Experience managing multiple detailed projects simultaneously.

We’ll be super impressed if you have experience in any of these:

• Proficiency in using tools such as DominKnow Flow and Claro, Skilljar, Adobe Creative Suite, DaVinci Resolve Studio, Confluence, and Trello.

Work Location(s) & Travel Requirements: 

This position is open to the following preferred office locations:

Denver, CO, USA

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. 

Work Hours: This position will require you to be available during core business hours. 

Salary:The estimated range for On-Target Earnings for this role is $151,020.00 to $188,770.00. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location.

This role is eligible to participate in Fastly’s global sales compensation plan and may participate in Fastly’s equity program.

Benefits: We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2024, we offer 10 paid local holidays, 11 paid company wellness days. 

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

• We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand. 

• We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

• We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. 

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