Strength in Trust 

OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.

The Challenge 

We’re looking for a Senior Technical Writer to join our Technical Writing team and help shape how users leverage the OneTrust platform. This team partners closely with Product and Engineering to deliver clear, engaging, and reliable documentation — from knowledge base articles to release materials and additional publications for the OneTrust platform. We’re looking for someone organized, detail-oriented, and passionate about turning complex concepts into high-quality, user-friendly content.

Your Mission 

As a Senior Technical Writer, you own the full documentation lifecycle for multiple products — from creation to continuous improvement. You ensure all audiences, from product managers to implementation specialists, have access to a single, trusted source of truth.

You will:

• Develop and maintain high-quality product documentation — procedural guides, feature overviews, and release materials.• Collaborate with Product, Implementation, and Engineering SMEs to capture accurate, relevant information.• Act as an SME for your products, demonstrating a deep understanding of our product space and industry, and best practices in technical communication.• Lead documentation projects, manage cross-functional initiatives, and communicate progress to key stakeholders.• Mentor and review the work of junior writers, fostering continuous learning and quality improvement.• Conduct independent testing of features and functionalities, providing the Product team with user-centered insights and recommendations.• Anticipate documentation needs, integrate user feedback, and identify opportunities to improve efficiency and impact.• Follow and contribute to our style guide to maintain a consistent and accessible voice across all content.

You Are 

You are an experienced, self-driven Technical Writer who thrives on clarity, collaboration and precision. You anticipate needs, take initiative, and hold yourself accountable for producing outstanding content that enhances both user experience and product understanding.

Your Experience Includes 

• Bachelor’s degree in English, Technical Writing, Journalism, or a related field.• 5+ years of experience creating clear, high-impact software documentation through direct product testing and close collaboration with technical teams.• Exceptional written and verbal communication skills in English — able to distill complex technical concepts into accessible, user-focused content.• Strong research, planning, and writing abilities, with a track record of independent judgment and accountability for quality deliverables.• Proven success managing documentation projects, balancing priorities, and driving results in agile environments.• Skilled with collaboration tools (Confluence, Jira, etc.).• Familiarity with HTML and CSS.• Hands-on experience with basic image editing (markup, cropping).

Extra Awesome 

• Familiarity with SaaS companies and software development.• Experience with Paligo, a Component Content Management System (CCMS).• Familiarity with Salesforce.• Experience writing release notes and publishing on regular cadences independently.

Where we Work

We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.