The Senior Designer is a master of her/his design craft, and is responsible for the execution of complex visual design deliverables and under the Design Lead supervision, leads the successful implementation of design solutions for marketing/communication campaigns and digital experiences that benefit people and clients. By creating design deliverables and solutions that align strategic direction and user needs, providing support and guidance to other team members, having passion for design and keeping high standards, the Senior Designer plays a key role on project success, client satisfaction and strengthening our creative culture.

You will: 

• Works closely with clients, business partners, industry experts and the development team to achieve the business goals.
• Conducts discovery sessions and exercises with business stakeholders and partners in order to understand the business, the product/app background, limitations and the ecosystem surrounding the product or application with minimum lead’s direction. Some of the tasks and deliverables include (but are not limited to): project kick-off meetings, stakeholder interviews, stakeholder workshops/design-thinking workshops, debriefing, requirement-gathering, content inventory, compliance and legal requirements gathering, tech requirements gathering and competitor analysis.
• Carries out complex and test user experience and user behavior to determine their needs, feelings, desires and pain points with minimum lead’s direction. Some of the tasks and deliverables include (but are not limited to): user testing, A/B testing, shadowing, interviews, data analysis, measure product performance, psychographics analysis, observational research, heuristic analysis, card sorting and empathy maps.
• Structures user research insights using design-thinking exercises with minimum lead’s direction. Some of the tasks and deliverables include (but are not limited to): personas, user journey and storyboards.
• Applies usability best practices.
• Applies accessibility best practices.
• Applies agile and iterative design best practices.
• Applies in their solutions their basic knowledge of development practices.
• Helps build team culture with drive, collaboration, transparency and inspiring spirit.
• Stays up to date with the latest design trends, systems, tools, technologies and platforms, while fostering excellence.

You have: 

• 5+ yrs. experience in UX agencies, digital agencies, design agencies, and/or startups.
• Experience on UX/UI projects for international clients and global brands.
• Solid understanding of interactivity and animation principles and best practices.
• Solid understanding of visual design principles, trends, systems, and systems.
• Solid understanding of UX/UI principles, trends and theory.
• Experience in at least three different industries such as fintech, automotive, pharma, ecommerce, food chains and others.
• A Sr. UX Designer must be current with the latest design and prototyping tools used in their area. These tools include (but are not limited to): Figma, Sketch, Invision, Adobe XD, Photoshop, Abstract, Principle and Zeplin.
• Knowledge of productivity tools: MS Office (Word, Excel, Outlook), remote collaboration tools (Slack, Zoom, Drive, Box, Paper, Evernote) and workflow management tools (Jira, Trello, Asana, Basecamp).
• Knowledge of design systems frameworks such as Material Design and Human Interface Guidelines.
• Comfortable on the iOS environment.

• What We Offer:

• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• End of year closure days (not deducted form vacation balance)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx