Location

Hybrid in Lisbon (minimum of 2 days a week from the office)

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS

Usercentrics is a global leader in the field of consent management platforms (CMP). We follow our company vision to build a world where user privacy enables a thriving digital ecosystem. Our mission is to provide privacy solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice. With our product, businesses can collect, manage and document user consents on websites and apps, and achieve full compliance in accordance with global privacy regulations while facilitating high consent rates and building trust with their customers.As a (Senior) UX Researcher, you will play a central role in creating an impeccable UX experience for our core product portfolio and experience and be an enabler for our product teams, ensuring that research insights drive impactful decisions.

Your Tasks

• Conduct and support qualitative and quantitative research to uncover user needs, behaviors, and pain points.
• Develop and implement scalable templates, processes, and guidelines to enable consistent and actionable research across product teams.
• Lead the decision-making process for selecting and implementing a research repository, and manage its ongoing maintenance and adoption.
• Connect research insights with hypotheses and actionable recommendations to improve products and user experiences.
• Partner closely with cross-functional teams, including product managers, designers, and engineers, to align research outcomes with business goals.
• Document research findings effectively and ensure they are accessible and impactful for stakeholders.
• Train and mentor team members on best practices for UX research and advocate for a user-centered approach across the organization.
• Manage and optimize specific research tools, ensuring compliance with company policies and standards.

You Bring

• 5+ years of experience in UX research, ideally within the B2B tech or SaaS industry.
• Strong organizational and documentation skills; ability to create templates and processes that scale.
• Proven ability to connect insights with hypotheses and actionable steps to improve user experiences and business outcomes.
• Exceptional written and verbal communication skills (in English); ability to present complex findings clearly to diverse audiences.
• Strong teamwork skills and experience partnering with cross-functional teams.
• Experience with UX research tools (e.g., usability testing platforms, survey tools) and familiarity with research repositories.
• Systemic thinking with the ability to see the bigger picture while managing detailed research tasks effectively.
• Proactive and self-driven, with a passion for elevating UX maturity and creating impactful change.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Why join Usercentrics?

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well being