Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The Product Education team is a highly critical group within Zuora, responsible for delivering implementation-focused product training to our customers, partners, and employees. Our team is collaborative, passionate about learning, and open to giving and receiving feedback. Our mission is to deliver high-quality, engaging courses to our Zuora University students.

We’re looking for a passionate and innovative visual designer who is a creative problem-solver and advocate for beautiful and seamless end-to-end experiences. You’ll help define our Zuora design language to create innovative product courses that customers love. We celebrate diversity and inclusion of all candidates. We believe our designs should be accessible to all users.

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS 

What you’ll do

• Build courses based on defined roadmap and schedule, managing multiple courses simultaneously that are at different stages (e.g., wireframing, development, testing, pre-live edits). 
• Applies judgment to determine the visual and interactive approach for learners by balancing scope, time and resources. Builds and nurtures a network of other visual design professionals, within and outside of the company.
• Create emotionally engaging user flows, data visualization, illustrations and icons.
• Continue to evolve visual frameworks and patterns based on brand guidelines.
• Collaborate with Instructional Designers and LMS Admins to ensure successful creation of courses. 
• Evangelize the Zuora vision through product by creating elegant visual experiences from concept to implementation that delight our customers.
• Contribute to an amazing culture by collaborating with other user experience designers in Product and Marketing who are passionate around creating world-class experiences for our customers.
• Be a brand ambassador and accelerate the vision of Zuora’s user experiences by helping create and evangelize our Design System across all products by partnering cross-functionally with Product Management, Engineering, and  Customer Success.
• Use design thinking to push innovation with a strong focus on creating consistent experiences to win the hearts and minds of people across a global organization.
• Strong craft with a point of view that’s backed by design rationale, data and customer insights.
• Solicit feedback and contribute constructively in design reviews to raise our visual quality bar.

Your experience

• 5+ years of of web, product, or service related B2B experiences in high-volume, high-profile, or award winning experiences.
• BA/BS degree and/or Masters in Design or relevant field (graphic, animation, visual communications, human computer interaction, product, industrial, or industry equivalent experience).
• Exceptional creative skills across web and mobile responsive SaaS platforms.
• Deep knowledge of design principles and methods, innovation, and ideation tools
• Expert level in design tools (After Effects, Premier Pro, Photoshop, Illustrator,), sketching and storyboarding for rapid experimentation.
• Strong Experience in Motion graphics to create stunning visuals and animations for content creation and promotional videos  to customers by bringing designs to life is a plus.
• Strong knowledge in Captivate Classic to produce interactive course content.
• Ability to work well with ambiguity in a fast paced and continuously evolving environment.
• Organized, self-directed, efficient and able to manage multiple complex projects in a timely manner.
• Great communication, presentation, and storytelling ability. Effective collaboration and negotiation skills.
• A strong online portfolio which demonstrates both process and excellent creative execution where it’s obvious you sweat the details.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.