Role OVO-View

Location: Hub based! Bristol, London or Glasgow

But you have the flexibility to work wherever suits you best

Team: Metering Platforms Team

Salary banding:  £45,000 - £55,000

Experience: Mid-Level

Working pattern:Full time

Reporting to: Paul Harmsworth, Senior Metering Platforms Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Service, Quality, Release

Top 3 qualities for this role: Collaboration, Communication, Detailed

In the words of the team, you should leave your current role for this one because….

“Above all we value collaboration and supporting each other. We work for a critical area of the business, with wide-ranging problems to address and high-impact changes to deliver. We sit at the crossroad of many different teams, and we play a huge role as interfaces from one to the others.”

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

The Metering Platforms Team supports our operational business in their drive to roll out smart metering and EV charge points.  We partner with our technology suppliers (internal and external) to deliver change and ensure that the necessary tooling is fit for purpose and readily available.

This role in a nutshell:

You’ll guide a team of qualified QAs, ensuring that changes being delivered are to standard before coordinating their release to the operational business.  Following their release, you’ll monitor success metrics and ensure that the support standards received from our partners are to the appropriate level.

Your key outcomes will be:

• Mentoring and developing our QAs to ensure quality is present throughout
• Ensuring all releases across our estate have the necessary approvals and that the business is ready for them
• Completing risk assessments for releases to guide people’s understanding of potential impacts
• Working with our change teams to coordinate readiness activities 
• Monitoring and reporting on 3rd party performance levels related to system up time, incident resolution time etc.
• Conducting service reviews with our partners to ensure Metering is being prioritised effectively when it encounters issues
• Review and approve application requests for company assets (phones, tablets etc.) so that our Field Engineers have what’s needed to complete their work

Within your first 3 months month you’ll:

• Understand out tech estate and how each element supports the operational business
• Have completed a ‘ride along’ with a Field Engineer and witnessed our Schedulers in action so that you have an understanding of our customer’s roles
• Aligned with our internal tech functions how releases will be handled to ensure timely delivery whilst protecting the business
• Created and agreed KPIs for each of our delivery partners which can then be tracked and monitored

Systems: Jira, G-Suite, internal scheduling and booking applications

You’ll be a successful Service and Release Manager here at OVO if you…

• Have experience working in a change/delivery environment and have worked with both Agile and Waterfall project methodologies
• Are confident challenging when standards are not being met
• Have an eye for detail and want everything to be accurate before it goes out to the world
• Are able to work independently along with running a team Possess excellent stakeholder management skills and have a flair for negotiation and persuasion
• Can understand your customers needs and go out of your way to meet them
• Think about situations methodically and can break down the complex into something understandable by others
• Ensure your team’s professional development is at the heart of what you do

Let’s talk about what’s in it for you

We’ll pay you between £45,000 and £55,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..