Site Manager - Level 2 (HOP)

South East London

Deliveroo 

Deliveroo is on a mission to be the definitive food company. We want to be the platform that people turn to whenever they think about food. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our Hop, Grocery, Editions, Signature & Plus businesses. We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It's an exciting time to join and while we have made great progress, we are just getting started!

Deliveroo HOP

Deliveroo HOP launched in September 2021 and is Deliveroo’s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes - from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo Hop promises to bring customers the very best products at lightning speed. The team behind Deliveroo HOP are building a network of stores across London, the UK and International markets. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time, with Deliveroo’s 100,000 strong rider network completing all deliveries. We’re looking for people with an exceptional drive and entrepreneurial spirit to join the team at Deliveroo Hop and help us build the leading speedy grocery delivery service. Hungry to win? This is an exciting time to join the Deliveroo HOP team within the broader Deliveroo organisation - we’re only just getting started!

The Role

The role of the Site Manager is to drive the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity and achieving site personnel costs, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage. The Site Manager must also create a positive and cooperative working environment for all colleagues, develop and train team members to the highest standard, and ensure at all times that their operation remains safe, legal and compliant. 

What You’ll be Doing

• Lead through your respective team working closely with your site team and multi-site manager to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in!
• Lead by the Deliveroo values and ensure your team follows suit.
• Develop, train and motivate all employees to achieve ambitious targets
• Demonstrate operational excellence by meeting KPI targets for your respective site constantly seeking to improve.
• Minimise wastage within your site by completing regular stock counts, inventory management and supervising stock rotation.
• Supervise compliance to company standard operating procedures (SOPs) through robust supervision, impactful coaching and inspirational leadership. 
• Drive strong standards within your site, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment. 
• Be responsible for ensuring compliance with all Health & Safety and Due Diligence measures in place for the operation. Ensure all product recalls and withdrawals are actioned as per company guidelines. 
• Supervise accurate timekeeping within your sites ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements. 
• Carry out regular Health & Safety checks, including completion of requisite internal audits to monitor compliance to standards. 
• Participate in relevant meetings ensuing contribution and clear communication where appropriate. 
• Monitor customer feedback seeking opportunities to improve the customer experience. 
• Maintain good relations to uphold Deliveroo’s positive reputation with all external parties, e.g.neighbours, landlords, contractors.
• Liaise with your various counterparts across the business to improve overall operational performance.
• Participate in projects, initiatives and activities to improve the operating model and achieve company objectives

Requirements

• Minimum of 1-2 years of grocery experience
• A good understanding and track record in influencing KPI performance
• Possess a commercial acumen with an ability to identify opportunities to grow Order Volume & Gross Merchandise Value (GMV)
• Great knowledge of food safety and health and safety compliance requirements
• Previous experience in leading a team of several direct reports
• Can demonstrate excellent communication skills, both verbally and written
• Organised individual with strong attention to detail
• Tech-savvy and comfortable working with numbers (experience with Looker preferred)
• ‘Can do, never give up’ attitude and the desire to grow and succeed with one of the world's fastest growing food-tech companies
• Right to work in the UK
• Able to comply to company working expectations (e.g. weekend working)

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

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