Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Deliveroo Editions (户户小廚)

Deliveroo Editions (户户小廚) are our solution to ensure that our customers have access to the best of the food scene no matter where they live. We operate these bespoke, delivery only, kitchens designed to host a locally curated selection of restaurants across the globe, and have big plans for more of the same. 

The role…

As the Site Manager, you will be taking responsibility for the whole site, from maintaining the kitchens to ensuring the smooth running of all the delivery operations, as well as working alongside our restaurant partners to improve their day to day business. You will have a huge influence on maximising the profitability of the restaurant brands  and suggesting labour and stock control…As well as these behind the scenes functions, we will need you to be in a guest-facing context and comfortable in a Front of House environment, with a smile on your face and a willingness to help.

• Managing the logistics of the whole site, from preparation, receiving orders, stock deliveries, ordering and staffing costs, P&L; Meeting health & safety standards, managing conflict, operational and logistical challenges and dealing with multiple situations regarding service standards 
• Audit restaurant partner kitchens regularly
• Improving our restaurant partners kitchen operational efficiency
• Liaise with our restaurant account management and rider operations teams to improve overall performance of the site, for both customer and restaurant brands
• Lead on training, development and progression in all areas on site

Requirements:

• Minimum of 3 years experience in a fast paced hospitality environment, preferably at supervisor level in operations management. Candidates with less experience will be considered as Assistant Site Manager
• Strong leadership skills - leading a team and experience in training and coaching new staff
• Good understanding of the P&L; Comfortable using data to inform your decisions
• You’ll work on shifts, including week nights, weekends and public holidays
• Fluent in spoken and written English & Cantonese

Benefits:

• Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
• Versatile development opportunities
• Flat hierarchies and a dynamic start-up atmosphere
• Open, respectful and fun company culture
• Gym subsidies, to keep all the food tastings at bay
• Health and dental insurance coverage