Toast is driven by building the platform that helps restaurants adapt, take control, and focus on what they do best: creating experiences their guests love. Tremendous business growth has spurred a need for significant investment in Toast's platform teams. The Site Reliability Engineering team at Toast is tasked with overseeing Toast production services, with a commitment to quality, reliability, and low latency — without needing heroics. The team accomplishes this goal by:

• Building tooling to automate, monitor, and manage deployed services using reliability best practices
• Developing and evangelizing patterns and best practices to improve the scalability, observability, and reliability of all Toast systems
• Consulting with teams to improve product scalability, observability, security, and reliability
• Participating in outage response and root cause analysis for critical systems and infrastructure incidents

The Site Reliability Engineer, Tooling role at Toast fits within the Site Reliability Engineering team at Toast tasked with building tools for internal Toast engineers. You will use your technical skills to write code and ensure its reliability. Your job involves checking our systems, resolving issues in our live products, fixing problems promptly, and figuring out why incidents happen to maintain a stable and efficient platform. About this roll* (Responsibilities)

• Contribute to strategic organization-wide scalability, observability, and reliability initiatives
• Guide teams to build and maintain systems that are reliable and available for Toast customers
• Optimize existing processes, identify areas for improvement, and implement automated solutions to enhance efficiency and reliability of Toast systems.
• Enable low-risk, compliant releases with rapid rollback capability to maintain platform reliability.

Do you have the right ingredients*? (Requirements)

• Industry experience with at least 2 years engineering experience with a focus on SRE/building internal development tools
• Bachelor’s Degree in Computer Science, engineering, or related field
• Working knowledge of complex cloud environments (AWS, GCP, Azure, etc.)
• Hands-on coding experience with multiple coding languages - Java/JVM required + one or more of Kotlin, Go, Python, etc.
• Background completing complex engineering projects in a Scrum environment
• Experience in building and running distributed systems
• Experience participating in Incident Response
• Well-developed written and verbal communication skills
• Deep problem-solving skills and the ability to think strategically and analytically
• Experience working with a diverse global team across multiple regions and time zones

#LI-Remote

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range$111,500—$184,000 USD

 

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.