We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

Do you want to be part of shaping Trustpilot at scale? Are you a solid Site Reliability Engineering (SRE) manager with great interpersonal skills? Are you motivated to deliver value and enable others to grow? Then we want to hear from you!

We seek an SRE manager with extensive experience building great products and applications at scale, using the right technologies, and focusing on delivering value for our users. We are looking for someone with at least a few years of experience developing SRE engineers who knows how to grow them and make teams successful.

At Trustpilot, we work and deliver as a team. The environment that we cultivate includes working with great people who aid each other at every step whilst encouraging you to bring your A-game every day. Everyone’s opinion matters, and you can empower the next big idea that will take Trustpilot forward. Join our team and shape the way we work. Are you up for the challenge?

What you’ll be doing:

• Own the delivery of significant initiatives and balance delivery with sustainable engineering practices.
• Define, prioritise, and facilitate the implementation of deliverables that improve functionality to support business and customer needs.
• Facilitate cross-functional scoping, estimation, and feasibility tasks for intended solutions.
• Manage and mitigate high-risk elements of initiatives, effectively communicate issues, risks, and dependencies with stakeholders, escalating where appropriate.
• Ensure teams have appropriately high technical competence and aim for quality.
• Develop and support a great team of skilled and motivated engineers, setting clear expectations via constant feedback and 1:1 practices.
• Collaborate with the engineering leadership to engage, develop and retain talent.
• Set up team members for success by creating growth opportunities and addressing gaps in skills through mentoring and professional development coaching.
• Build a positive, high-performing work environment based on transparency, accountability, and trust.

Who you are:

• Several years of SRE management experience on top of a solid technical background.
• Experience with cloud services, such as AWS or Google Cloud.
• Comprehensive knowledge of Agile methodologies.
• Experience with delivering scalable systems and the ability to raise the bar.
• Experience coaching, mentoring, and growing individuals and teams.
• Extensive stakeholder management experience with a focus on working with the broader business
• Ability to create alignment across teams.
• A desire to contribute to the future of Trustpilot and the ability to make crucial technical decisions pragmatically.
• You enjoy cloud and SaaS platforms and leveraging the services they provide.
• Enthusiastic about empowering people on your teams to be at their best.

Some relevant technologies and services we use:

• Infrastructure: AWS and GCP
• Languages: AWS CloudFormation, AWS Cloud Development Kit and Terraform
• Datastores: AWS DynamoDB, AWS RDS PostgreSQL, MongoDB, GCP BigQuery

Find more on: http://stackshare.io/trustpilot

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7, Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
• Free breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month — think ice cream carts, chocolate fountains and cocktail/mocktail bars, to name a few
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

#LI-DK1

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.