Role: Social Media Manager

Location:Hybrid / x2 days onsite in London (Tuesday and Wednesdays)

ROLE MISSION

Working in partnership with our client, the Social Media Manager will take ownership and be the driving force behind the client across Facebook, Instagram, TikTok and Twitter.   

THIS ROLE IS RIGHT FOR YOU IF...

You are an advocate for promoting positive sustainable behaviours and able to put a sustainability lens on the strategic and creative process.

You will be open and willing to attend Change the Brief training and soak up recommended research and reading about sustainability issues.

You are obsessed with football, gaming and food. These brands are looking to make a big impact across these territories so if your free time is spent keeping up with the latest football news, following your favourite Twitch streamers and scrolling through trending foodie content then keep reading.  

You’ll play a key role in developing and growing the communities of the client's brands through impactful 'social first' content and community management to meet key brand objectives. You’ll be fully owning relationships with the brand managers as their day-to-day touchpoint and be responsible for interrogating their asks to come up with the best solutions that are fit for social. You’ll also be the expert they turn to for advice on external agency social ideas and influencer briefs so there’s a lot of opportunity to feed into wider marketing activities and establish yourself as a trusted voice for the brands. 

Managing the client's brands means you’ll need to be well-versed and adept at switching hats to work across a variety of brand personalities, TOV, challenges and objectives so you’ll get an exciting mix of tasks and campaigns to stretch your strategic thinking, forward planning, prioritisation and creativity.  

ABOUT THE TEAM YOU WILL BE JOINING

We embrace hybrid work, joining the client's team in the Kingston office on Tuesdays and Wednesdays. You'll be joining a team that is super passionate about best-in-class digital, social and creative performance. You'll work closely with digital, media and commerce specialists within the client's team as well as brand managers and stakeholders from the wider team. This role also plugs into external agency partners across creative, media and PR.

WHAT YOU WILL BE DOING IN YOUR ROLE

• Working with the Senior Social Media Manager, you will execute the UK social media strategy for Instagram, Twitter, Facebook, TikTok and emerging platforms as required for the client. 
• Owning the development of the day-to-day content calendar with an emphasis on strategic forward planning to ensure that content is prepped and scheduled on a quarterly basis.  
• Owning and running weekly connects with your brand managers to keep up to date with upcoming marketing activities and campaigns to ensure your content calendar is always up to date with the latest developments. 
• Working closely with and brief internal designers, external agencies, content creators and influencers to create content for the channels, as well as roll up your sleeves to edit footage into engaging Reels when needed.  
• You’ll be responsible for raising and managing tickets for internal creative briefs, working with the ops manager to make sure content is delivered when you need it.  
• Undertaking daily community management, responding to comments, DMs and tagged content while keeping an eye out for usable UGC, gifting opportunities and content inspiration. 
• Seeking out and championing social partnerships and giveaway with other like-minded brands, flagging opportunities to the brand managers and managing the relationship with the partner directly to bring it to life on social.  
• Feeding into influencer plans and opportunities presented by the PR team, offering up suggestions based on your social expertise and notable interactions you’ve spotted within the communities.
• You’ll be responsible for keeping the reporting dashboards for your brands up to date each month, providing ad-hoc snapshot reports to your brand managers that highlight key performance metrics, rich insights and actionable recommendations.
• Working alongside the Customer Care team and Corporate Comms, you will be responsible for identifying the type and magnitude of social crises and highlighting social considerations when the wider team is planning a strategic response.
• You’ll have access to the wider OLIVER social team for knowledge sharing and advice along with opportunities to connect with your global social counterparts on a monthly basis.  

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL 

• Strong experience directly managing the social media channels for a number of brands simultaneously. 
• A passion for football, gaming, food and of course, all things social media.  
• Expertise in managing multiple stakeholders and their requests with a proven ability to prioritise tasks and manage your own time. 
• Being an ambitious and highly organised individual who’s able to execute work with high attention to detail. 
• A passion for proactivity and working autonomously to get things over the line, managing approvals as you go. 
• Native video editing skills for Instagram Reels, TikTok or other video editing tools like CapCut, InShot etc. 
• Strong experience with social media publishing and analytics through native platforms or tools like Sprinklr. 

ABOUT OUR COMPANY

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Follow us on  Instagram oliver.talent

Job Id: 9150

#LI-Hybrid #LI-JT1

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle. 

Inside Ideas Group and its’ affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.